What can I say to customers about how Jotform will/will not use their information?

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    wyethmcadam
    Asked on November 03, 2021 at 03:58 PM

    Hello.

    We are using the free version of Jotform for a 6 question survey. When testing our survey, it appears the recipient had to sign in through gmail, Facebook, or via their own email account.

    1) Is there a way that a person can complete the survey without having to jump through a hoop of having to enter their gmail, Faceboook, or other email login information? If so, how do I set that up on my end?

    I hope that Jotform has an option for us to use that does not permit Jotform to use the information about our customers for purposes outside of the company's survey performance.

    2) If not, what's a simple way to advise customers receiving our email with a link to a Jotform survey how Jotform will [or will not] use their information?

    3) When we tested the hyperlink to our form, we received a pop-up that said, "You need permission. You don't have permission to view this form. You can contact with the owner or you can choose a different account with permission. You are signed in as [name of my colleague]."

    Then there were two buttons, request access or switch account.

    My goal is to create a survey with the minimum number of barriers/hoops for the person completing the survey/user.

    My concern is that it appears that the user has four steps before they see the survey.

    It appears from our test-run that upon receiving our hyperlink to the survey, the user will first, have to enter their own information and share it with the Jotform company; second, the user must request access to the survey; third, the survey form owner receives the permission requests; fourth, after the form owner grants permission and communicate that to the user, then the user will get access to the survey.

    I might be missing something and I am a new to creating surveys.

    Thank you kindly in advance for your response. If it's easier to speak on the phone, please let mw know how to reach you.

    Best,

    Wyeth



  • Profile Image
    John
    Answered on November 03, 2021 at 04:44 PM

    1.) Since you set the form as PRIVATE, the users will be required to sign up for a Jotform account before they can view and submit the form. Setting it to public will allow anyone with the link to the form to view and make submissions to it:

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    2.) You may want to check our Terms of Use: https://www.jotform.com/terms/ and our Privacy statement here: https://www.jotform.com/privacy/

    Jotform Inc. treats your forms as private, unless you make them available to members of the public. We don’t sell or make forms you’ve created available to anyone, nor do we use the form responses you collect, for purposes unrelated to you or our services, except in a limited set of circumstances (e.g. Jotform Inc. is compelled by a subpoena or court order, or if you’ve given us permission to do so).

  • Profile Image
    wyethmcadam
    Answered on November 03, 2021 at 05:07 PM

    Thank you, JohnRex and the Jotform team. I added additional questions above that you did not yet have a chance to answer.

    We plan to email a link to our survey to <40 users and not post a link on our website for the public to access.

    1) By changing the setting on our form to public, but sending the survey to certain people (and not the public), can we avoid Jotform treating our survey as public survey?

    2) If not, can I change the setting of "public" to "private" after I've collected the survey data?

    Thank you kindly.

    Best,

    Wyeth





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    Sonnyfer
    Answered on November 03, 2021 at 05:41 PM

    1) By changing the setting on our form to public, but sending the survey to certain people (and not the public), can we avoid Jotform treating our survey as public survey?

    Yes, form IDs are at least 15 digits that makes it hard for the public to guess - unless it's intentionally shared by your target users.

    2) If not, can I change the setting of "public" to "private" after I've collected the survey data?

    I think it's better to disable the form after you've finished collecting your needed data.

    Guide: How-to-enable-or-disable-a-form/