Changes to forms not updated

  • Profile Image
    ckuhnen
    Asked on November 04, 2021 at 02:21 AM

    Hello,

    I'm currently reworking some forms and the changes are not visible in the published forms. here are three examples:

    https://form.jotform.com/212242135448348

    https://form.jotform.com/212241010216332

    https://form.jotform.com/212241956456357


    in editing/creating mode all these forms have the release date November, 3rd 2021 (2nd row, in german it reads Stand: 3.11.2021), while in the published form they still have the original date. As we have to adopt to new Covid rules according to state laws this is an urgent issue for us.

    best regards,

    Claude

  • Profile Image
    Amin_N
    Answered on November 04, 2021 at 02:58 AM

    Hi there,

    Thanks for reaching out to us!

    The issue seems resolved after clearing your account form caches. Please check again in a different browser and let us know how it goes.

    Should you have any further inquiries, we will be more than happy to help.

  • Profile Image
    ckuhnen
    Answered on November 04, 2021 at 03:58 AM

    Thanks for your reply. However it is still not working, e.g. https://form.jotform.com/213071332757351

    I deleted the forms cache but still no update on the form. And deleting the cache can only be a temporary solution, as I do frequent updates on the many forms and never had this problem.


  • Profile Image
    Ahmed_S
    Answered on November 04, 2021 at 04:46 AM

    Greetings,

    I've checked the mentioned form and found that it shows the current date as you can see in the below screenshot.1636015240_61839c88f0cb4_2.pngGenerally any change or edit that you do on your form in the Form Builder reflects on the live version immediately, you only need to reload it to show the new changes.

    As a double check I've cleared the cache of your forms on our servers, you can always perform this action from your side by following this guide.

    How to Clear Your Form Cache?

    Please let us know if you need further assistance, we are happy to help.

  • Profile Image
    ckuhnen
    Answered on November 04, 2021 at 04:56 AM

    Sorry, but your answer is not correct. All the updates to that form are not visible. You need to look a bit further and compare the fields that are totally different in editing mode.

    1636016205_6183a04de774c_

    "Generally any change or edit that you do on your form in the Form Builder reflects on the live version immediately, you only need to reload it to show the new changes." - I know that, I'm an experienced user.

    "As a double check I've cleared the cache of your forms on our servers, you can always perform this action from your side by following this guide." - It obviously didn't help and - as mentioned before - this shouldn't be necessary at all.


  • Profile Image
    Bojan_J
    Answered on November 04, 2021 at 05:30 AM

    Greetings.

    I have checked your live form and the builder, and everything seems the same:

    screenshot_8108.png

    Can you please try to clear cache and cookies from your browser and then test your form again? If the problem remains, please let us know.

    Thank you for your cooperation.

  • Profile Image
    ckuhnen
    Answered on November 04, 2021 at 05:41 AM

    It works now (without clearing the cache and cookies). What was the problem? I never had this issues before and they did cost me a considerable amount of time. Best regards, Claude

  • Profile Image
    Rosa_C
    Answered on November 04, 2021 at 06:43 AM

    Hi Claude,

    Generally any change or edit that you do on your form in the Form Builder reflects on the live version immediately. However, the browser cache may occur such an issue.

    If you run into this issue again in the future, kindly try loading your form using a different browser.

    Thank you.
    Best.

  • Profile Image
    ckuhnen
    Answered on November 05, 2021 at 07:03 AM

    Dear all,

    as mentioned before: I never experienced this issue before and since 2 days I have the same problem with every update. It is definitely *not* a browser cache issue.

    https://form.jotform.com/213082479459364

    I just created a new form, and some of the recent changes are not visible, not here on the desktop and not on my smartphone. This form hasn't been opened before on both machines, so it can't be a browser issue.

    There must be another reason why this problem suddenly exists. Blaming the user isn't helpful at all.

    best regards,

    Claude


  • Profile Image
    Tommaso_F
    Answered on November 05, 2021 at 07:39 AM

    Hello Claude,

    We deeply apologize for the inconvenience.
    We see this on your linked form
    1636112337_618517d1cddd3_

    Could you please show us a screenshot of how do you see it?

  • Profile Image
    ckuhnen
    Answered on November 05, 2021 at 08:28 AM

    It works now and it also shows the most recent update that I just did a few seconds ago. Seems like the issue is resolved now. Best regards, Claude