How do I change the transaction descriptor that appears on customer bank statements?

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    Asked on November 05, 2021 at 02:55 PM

    The information that appears on customer bank statements is incorrect and we need to adjust it as soon as possible. Payments are collected through am API, but the information on seems correct. When speaking to them, they explained that the information is determined by the merchant services Vendor.

    Is that something that you can address?

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    Answered on November 05, 2021 at 06:36 PM

    Sorry, I assume you have sent a screenshot but unfortunately, it did not post successfully on this ticket.

    Could you please try re-posting it here so we can see the descriptor that you're referring to? Here's a guide on how-to-post-screenshots-to-our-support-forum.

    Also, please share with us the link to the form where you're having this issue with.