How to test the paypal payment on sandbox?

  • socialmediaspotlight
    Asked on November 8, 2021 at 12:14 AM

    Hi,

    I followed the steps on how to test the Paypal payment on the sandbox. However, I had problems when I went to the payment settings wand on Jotform. I couldn't put the username, password and signature. Can you please show me via video how to do this properly?

    Also, on the invoice, I don't want my home address showing. How to fix this?

    Please let me know asap. Thanks!

    Jotform Thread 3491266 Screenshot
  • Sam_G
    Replied on November 8, 2021 at 4:18 AM

    Hello Socialmediaspotlight,

    Kindly try a different browser or incognito mode.

    Here's a short video:

    https://monosnap.com/file/WZec3D29FZ3UFSRqst2YzRKKHfbXdA

    I have moved your other concern to ticket https://www.jotform.com/answers/3491645.

    We will respond to it shortly.


  • socialmediaspotlight
    Replied on November 8, 2021 at 4:23 AM

    I put the sandbox email and password. That worked.

    But when I test it for payment it asks for my email and password there's an error. Please tell me how to fix this?

  • socialmediaspotlight
    Replied on November 8, 2021 at 4:38 AM

    1636364284 6188effc3ab85 Screenshot 2021 Screenshot 10

  • Sam_G
    Replied on November 8, 2021 at 6:02 AM

    Hello,

    We apologize for any inconvenience caused. I also test sandbox mode on my PayPal form, but so far I was not able to reproduce the same issue you described.

    Do take note that sandbox mode requires a different account. Your PayPal live account will not work on the sandbox/test mode connection. Perhaps this was the reason it will not connect when you test.

    You need to secure a PayPal Sandbox Test Account first. To do that, log in to https://developer.paypal.com/

    I hope this helps. Let us know if you need further assistance.


    Related guide: How to Test your PayPal Payment Form


  • socialmediaspotlight
    Replied on November 8, 2021 at 6:19 PM

    I was able to figure it out. I think you should do a full video on how this process works. As I had to do trial and error to get the sandbox working.