Captcha not enabled but some users are getting it after filling out the form.

  • covidscreen
    Asked on November 8, 2021 at 8:04 AM

    Hi some of our users who fill out our Jotform daily are getting a captcha or "I'm not a robot" check box and we don't have this enabled on any of our forms. It's not happening for everyone but I guess our more frequent users are getting it (those who fill out daily vs those who fill out once in a while) Can this please be disabled. Thank you.

    Page URL: https://form.jotform.com/202726758003251
  • Patrick_R
    Replied on November 8, 2021 at 8:11 AM

    Hi there,

    I've forwarded your request to remove the Captcha check from your forms to the concerned department. I'll get back to you as soon as I hear from them.

    Thank you!

  • Patrick_R
    Replied on November 9, 2021 at 12:35 AM

    Hi there,

    We've whitelisted your account. Your forms won't show the Captcha check now.

    In case you face issues, let us know.

    Thank you!

  • Thom
    Replied on November 9, 2021 at 1:38 AM

    I need the same problem resolved, but I can't get through on the Contact Support page. Can someone please reach out to me to get this resolved?
  • Vick_W Jotform Support
    Replied on November 9, 2021 at 1:43 AM

    Hi Thom,

    I've created a new ticket for you. We will reply to your ticket on the link below.

    https://www.jotform.com/answers/3495041

    Thanks