The required conditions are not working

  • corrinaschair
    Asked on November 14, 2021 at 9:09 PM

    I'm having a difficult time with my form. When I check it, the pages I want required, show up. When I send it they are not required.

  • Sweta JotForm Support
    Replied on November 14, 2021 at 10:32 PM

    Thank you for reaching out to us!

    Are you referring to this form:

    https://www.jotform.com/build/213146493124249/settings/conditions

    Have you embedded the form on any website where the conditions are not working?

    We are waiting for your response.

    Thanks.

  • corrinaschair
    Replied on November 14, 2021 at 10:44 PM
    Yes, this is the form. It shows up when I am in the edit mode but not when
    I go to share it.
    Corrina
    ...
  • Estelle JotForm Support
    Replied on November 15, 2021 at 1:04 AM

    Hello Corrinaschair,

    I cloned your form to test the issue at my end and as a result, I was unable to replicate it. Please have a look at the screenshot below. The condition is set to require questions: Policies, Liability & Policy Waiver (Sign) and Covid-19 Waiver. These three questions do come up when the form filler fills out the question What is your name?

    1636954480 6191f170b028b  Screenshot 10

    Please have a look at the screencast below. The required fields do come up.

    1636954503 6191f187c18ec  Screenshot 21

    Please give it a try once more, and if the issue persists, please write us back with more details. Also sending a screenshot of the issue can help us to assist you better. Here is the guide on how to attach screenshots to your answer.

    Thank you.

  • corrinaschair
    Replied on November 15, 2021 at 12:11 PM
    They come up while editing but not when I send it. What am I doing wrong?
    ...
  • Hanne JotForm Support
    Replied on November 15, 2021 at 12:56 PM

    @corrinaschair

    Thank you for following up.

    If you leave the name empty when testing, the fields would not be marked as required. Additionally, as you have marked them as required individually, and then again in the condition, there might be a conflict.

    I would advise removing the condition and instead making sure the fields are required in the field properties.

    1636998591 61929dbf83211  Screenshot 10

    Additionally, I have cleared your form cache, just in case. 

    Please try again and let me know how it goes.

  • corrinaschair
    Replied on November 15, 2021 at 1:44 PM
    I've got it!! Thank you so much!
    ...