Refund with recent promotion?

  • Profile Image
    Tom Glatt 
    Asked on November 15, 2021 at 11:02 PM

    I recently received this:

    Hi marykate2020,

    We appreciate you using Jotform to respond to the COVID-19 crisis. We’ve given you an unlimited Jotform account to use during this pandemic.

    What this means for you

    Simply put, your Jotform account will be unlimited until March 1st, 2022, meaning you’ll have access to unlimited submissions, forms, monthly form views, total submission storage, and fields per form, as well as the ability to opt into a HIPAA-compliant account. Access your unlimited account.

    Since I have already prepaid, will I get a credit to my account or an extension on my annual payment?


  • Profile Image
    Carlos_C
    Answered on November 16, 2021 at 12:05 AM

    Hello There

    Thanks for contacting support.

    We have a FAQ section about this feature.

    Regarding your question:

    "If I already have a paid account, can I apply for this program?

    Yes. Existing paid users can also apply for this program. Once your application is approved for the Coronavirus Responder Program, you’ll continue to pay your usual fee, but your account will become unlimited at no additional charge."

    This information can be checked at: https://www.jotform.com/corona-responder-program/faq/

    Let us know if you have any questions.

    Regards