My from isn't redirecting

  • Profile Image
    Prentice_Gillian
    Asked on November 18, 2021 at 01:51 PM

    Hi There!


    I've got a registration from set up and I'd like it to redirect to another page on my website where I'm hosting the masterclass they are registering for, but when I test it, the page just goes blank and doesn't push them through to the delivery page. Can you help me troubleshoot this please?

    thank you!

    Gillian

  • Profile Image
    Mike_G
    Answered on November 18, 2021 at 07:22 PM

    We would like to apologize for any inconvenience. I have checked the website you linked and I can't seem to find the form you have embedded in it. Here's what I see when I loaded your website on my end.

    1637281272_6196edf8048a4_zt211118_191833

    Clicking the Schedule My Consult button at the bottom just redirected me to a Calendly page.

    May we know where exactly on your website can we find your form, please?

    Also, to test the issue you are reporting we may need to make test submissions directly on your form with your permission.

    We will wait for your response.

  • Profile Image
    Gillian 
    Answered on November 18, 2021 at 07:28 PM

    Hi Mike! Thank you for looking into this for me! I have the form embedded on the page located here: https://www.foilfailure.com/registration the page you were looking at is where I'm trying to get my form to redirect to, but it just goes blank when I click submit on the form. You can definitely do test submissions, I've been doing the same thing, using "Test" at the name that way I know it's not a real submission since the site is live.

    Thank you so much Mike!

  • Profile Image
    Mike_G
    Answered on November 18, 2021 at 08:53 PM

    Thank you for the additional information. I have tested the form on the website you linked on your last response and it didn't redirect me to the page you have set on the Thank-You page settings of your form.

    To fix the issue, may I suggest that you try re-embedding your form on your website using its Iframe Embed Codes instead, please?

    Reference Guide: Getting-the-Form-iFrame-Code

    Feel free to let us know if you need any further assistance.

  • Profile Image
    Gillian
    Answered on November 19, 2021 at 09:16 AM

    Hi Mike, I tried iframe and I appear to be having the same problem.

  • Profile Image
    Nik_M
    Answered on November 19, 2021 at 09:46 AM

    If I've not mistaken your embed the form to Google Site. It looks like Google is blocking redirect.

    Please remove the script part of the iframe embed code. Use only iframe part of the code and add sandbox="allow-forms allow-popups allow-pointer-lock allow-same-origin allow-scripts allow-top-navigation" to the code.

      <iframe

    sandbox="allow-forms allow-popups allow-pointer-lock allow-same-origin allow-scripts allow-top-navigation"

       id="JotFormIFrame-213206831610040"

       title="Masterclass Registration"

       onload="window.parent.scrollTo(0,0)"

       allowtransparency="true"

       allowfullscreen="true"

       allow="geolocation; microphone; camera"

          src="https://form.jotform.com/213206831610040"

       frameborder="0"

       style="

       min-width: 100%;

       height:539px;

       border:none;"

       scrolling="no"

      >

      </iframe>

    If that does not resolve the issue, try with the full source code.

    Related Guide: How to Get the Full Source Code of Your Form

  • Profile Image
    Prentice_Gillian
    Answered on November 19, 2021 at 09:54 AM

    Hi Nik,

    You are right, I'm using google sites (I'm a website dummy so I need simple).

    Thank you so much! I tried what you suggested with the code above but it didn't have a submit button, so I went to the full source code and it works!

    Thank you thank you! I was losing my mind on this. I'm so not techy and this was preventing the launch of my site! I hope you have a wonderful day!

    Thank you again!

    -Gillian