Paragraph fields not working properly

  • Susan_Bowen
    Asked on November 18, 2021 at 7:20 PM
    everytime I change the text for the multiple choice options and then click to add something new ... the Type option 1 and Type option 2 pop back in! yikes

    Is this part of the glitch?

    I replaced Type option 1 and 2 with Yes and No and then i choose to add another field and the Type options came back...not normal I hope? Can you let me know if this glitch will take long to fix? I have been at this all day. Rather wait till its fixed if it will be in day or two.

  • VincentJay
    Replied on November 18, 2021 at 7:22 PM

    Hi,

    We can escalate this ticket. Before that, do you want to remove it and replace it with a new Fill in the Blank field and see if the issue still persists? Or wait for our developers to fix the issue?

    We'll wait for your response.

  • Susan Bowen
    Replied on November 19, 2021 at 9:47 AM

    I went in to experiment with the form I had been working on all day yesterday and now it is saying I have no forms!!!! NO! please tell me it didn't disappear!

    Also, every time I want to send a reply here U have to enter my name and email address. Why is that?



    1637332316 6197b55c24ad8  Screenshot 10

  • Richie JotForm Support
    Replied on November 19, 2021 at 10:25 AM

    I have checked your account and I can see two forms.

    Please make sure you're logged to your account when you view your form.

    Kindly login again and view your forms.

    Let us know how it goes.

  • Susan_Bowen
    Replied on November 19, 2021 at 10:33 AM

    OMG phew! My bad as that was just stupid on my part. Yesterday I didn't have to login as I think I had never closed down the evening before. Sorry.

    I will experiment this morning and get back to you .


  • Susan_Bowen
    Replied on November 19, 2021 at 12:04 PM

    One easy question. After I get done editing the form and want to save... do I do this by selecting Publish?

  • Amin JotForm Support
    Replied on November 19, 2021 at 1:04 PM

    Hi again,

    All form changes get auto-saved in real-time.

    Should you have any further inquiries, we will be more than happy to help.

  • abdullahnaseem195
    Replied on November 19, 2021 at 1:18 PM

    I got this issue while I install form on my website but after sometime the most recent change I apply is being applied on it. But then also change it to some more point which I not added.

  • Amin JotForm Support
    Replied on November 19, 2021 at 2:23 PM

    Hi again,

    Are you perhaps using source code to embed the form on your website? Changes do not reflect on the source code. Please use iFrame instead.

    Related guide: Getting-the-form-iframe-code

    Also, where's your form embedded?

  • Susan_Bowen
    Replied on November 19, 2021 at 4:12 PM

    mmm.... I'm goin to ignore two recent replies which are above my head :O|

  • VincentJay
    Replied on November 19, 2021 at 5:21 PM

    After I get done editing the form and want to save... do I do this by selecting Publish?

    You don't need to do anything. We have an auto-save feature on the Form Builder. You can also do that by going to the Publish page and clicking the Open the form in a new tab.

    Here's a screencast that you can check and follow:

    1637360396 6198230cc0051 dbfbe5 Screenshot 10

    To avoid confusion, I also recommend creating a new ticket if you have a new issue/question. To create a new ticket, please open this link: https://www.jotform.com/contact/