New Apps is very slow

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    jamesbreckenridge
    Asked on November 23, 2021 at 08:39 AM

    The new App feature seems unusably slow, to the point that the browser thinks it is unresponsive. My app has many (20+) forms, is there a recommended limit? Is this a transient performance issue?

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    Richie_P
    Answered on November 23, 2021 at 08:54 AM

    There is currently no limit on the number of forms you can add in your app.

    I have tested the issue at my end and my app seems to be working as expected.

    Can you please share your Form app link for us to check?

    Can you please try in another web browser in viewing your app?

    Looking forward for your response.

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    jamesbreckenridge
    Answered on November 23, 2021 at 09:30 AM

    I think I was unclear - the app works great as a user, but as an editor it is extremely slow. IE adding a page with header and 2 forms is a 90 second undertaking at best, 3 minutes at worst.

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    Harvey_N
    Answered on November 23, 2021 at 10:13 AM

    Hi there,

    We are sorry that you are experiencing this on the app builder. I've tried to create an app from scratch where there are more than 30 forms on the initial page and created a new page and added a new 2 more forms but was not able to experience any slowness in adding the form or headers on it. May we know the app that you are experiencing this with so that we can check? May we also know what browser are you using?

    Looking forward to your reply.

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    jamesbreckenridge
    Answered on November 24, 2021 at 11:00 AM

    I'm using Chrome Version 96.0.4664.45 (Official Build) (64-bit)

    Windows 10 with a reasonably fast pc i7 1.9GHz, 16 GB RAM. Rebooting does not speed it up any.

    The app is the "Service Forms" app in my account.

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    jamesbreckenridge
    Answered on November 24, 2021 at 11:04 AM

    Same performance in MS Edge

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    Mark_Louis
    Answered on November 24, 2021 at 11:56 AM

    Hi,

    Apologize for the inconvenience. I'll escalate your concern to the proper channel. They will get back to you soon. Thank you.

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    ATC_Central_Canada
    Answered on November 30, 2021 at 01:07 PM

    I'm experiencing the same issue using Chrome Version 96.0.4664.55 (Official Build) (x86_64). There is about a seven to ten second delay when trying to edit or change anything and my app only has four forms and a four tables. So for the addition of twenty four elements that would be about three to four minutes of straight up lag and waiting, which isn't really that bad I guess, still annoying though.
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    Harvey_N
    Answered on November 30, 2021 at 02:27 PM

    Hello @ATC_Central_Canada,

    I've moved your concern to another thread let us help you in there.

    https://www.jotform.com/answers/3553729

    Regards,