Uploaded JPG not viewable

  • Profile Image
    Dan Oldfield 
    Asked on November 23, 2021 at 01:25 PM

    Hello


    For some reason we're no longer able to view the JPG files that get uploaded to the jotform. We get a 404 and a note that says:

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    I'm wondering if there is a simple fix to this?


    We haven't had this problem before, it just recently started.


    Thanks for the help.

  • Profile Image
    ashwin_d
    Answered on November 23, 2021 at 01:45 PM

    The issue could be related to your account privacy setting, which requires you to be logged in to Jotform account to access uploaded files. I would suggest you to please uncheck "Require log-in to view uploaded files." privacy from your account setting page and see if that solves your problem. You may also like to take a look at the following guide, which should help you: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

    Hope this helps.

    Do get back to us if you have any questions.