Results are being emailed empty

  • Profile Image
    tonnaermichelle
    Asked on November 26, 2021 at 07:36 PM

    Good morning!

    I have just created a form and it will not sent through the multiple choice selected answers. It comes up empty as per attachment.

    Screenshot
  • Profile Image
    Jovanne
    Answered on November 26, 2021 at 07:44 PM

    Hi, thank you for contacting support.

    Could you please try deleting the existing notification email and try adding a new one?

    GUIDE: Setting-up-email-notifications/

    1637973801_61a17f2964fb5_

    Please give it a try and let us know how it goes.

  • Profile Image
    tonnaermichelle
    Answered on November 26, 2021 at 07:55 PM
    Hi :)
    It is still not working.
    The question doesn't pulls through from the created form to submitting.
    It is showing also in that view "ask questions" while the question is
    filled out?
    https://form.jotform.com/213297552214050
    ...
  • Profile Image
    Jovanne
    Answered on November 26, 2021 at 08:05 PM

    Hi,

    As per checking, it appears that you still haven't created a new Notification email. Please try deleting the existing notification email and try adding a new one.

    1637973801_61a17f2964fb5_

    I have cloned your form and made the changes, and I was able to see the responses in the email notification:


    1637975101_61a1843dc1f8c_

    Please give it a try and let us know how it goes.