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    Roger_Matthews
    Asked on November 29, 2021 at 10:51 AM

    Hey Everyone,

    Thank you again, for assisting with this transition. I have a call into our Credit Union to retrieve the card we destroyed after our colleague separated from our organization.

    Using his email address and password, I've gotten into our account. I need to change the billing card to the one that my Treasurer or I carry.

    How can we do that?

    Mike

  • Profile Image
    Karl_B
    Answered on November 29, 2021 at 11:31 AM

    @Roger_Matthews

    Thank you for contacting Jotform Support!
    To update your billing card, please follow these steps:
    1. Click the user icon found on top of the page

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    2. Click Settings
    3. Go to the Billing tab and close the My Plan section so you can conveniently view the Payment Method section.

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    4. Click the Change Credit Card button and update your card on the provided Credit Card Information window.

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    For payments processed through FastSpring, one of our trusted payment processors:

    You will be redirected to your FastSpring Subscription URL. To update your subscription payment method, just click on the Edit Subscription link.

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    Select the Update Payment Method and follow the instruction on the next page.

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    Here is the guide on how to change billing credit card
    Guide reference:
    https://www.jotform.com/help/330-how-to-change-billing-credit-card/

    Hope this helps!
    For further concerns, please don't hesitate to post your question on our Support Forum



    Thanks,
    ken