mike648 was left unresolved...

Hey Everyone,

Thank you again, for assisting with this transition. I have a call into our Credit Union to retrieve the card we destroyed after our colleague separated from our organization.

Using his email address and password, I've gotten into our account. I need to change the billing card to the one that my Treasurer or I carry.

How can we do that?

Mike

@Roger_Matthews

Thank you for contacting JotForm Support!
To update your billing card, please follow these steps:
1. Click the user icon found on top of the page

2. Click Settings
3. Go to the Billing tab and close the My Plan section so you can conveniently view the Payment Method section.

4. Click the Change Credit Card button and update your card on the provided Credit Card Information window.

For payments processed through FastSpring, one of our trusted payment processors:

You will be redirected to your FastSpring Subscription URL. To update your subscription payment method, just click on the Edit Subscription link.

Select the Update Payment Method and follow the instruction on the next page.

Here is the guide on how to change billing credit card
Guide reference:
https://www.jotform.com/help/330-how-to-change-billing-credit-card/

Hope this helps!
For further concerns, please don't hesitate to post your question on our Support Forum



Thanks,
ken