App builder: Background disappears

  • timothyo
    Asked on November 30, 2021 at 4:44 AM

    1638265187 61a5f163385f3  Screenshot 10

    Here are 2 images... the first is how the app now looks - the lower one is how the app should look. This is giving me trouble. How can I get this fixed. The App has been slowing to a crawl in the past few hours so I cannot work on it.


    1638265385 61a5f22942c2e  Screenshot 21


  • Lorenz JotForm Support
    Replied on November 30, 2021 at 6:35 AM

    Hi there,

    I checked your app builder, and it seems like the background image has already been removed.

    Kindly please upload a background image once more and see if the issue persists.

    I have cleared your form cache as a precaution.

    We will wait for your response.

  • timothyo
    Replied on December 1, 2021 at 1:54 AM

    It happened again.

    I think part of the problem are the size of the images.

    Is there a way to clear my cache manually?

    THanks


    Timothy

  • Mary JotForm Support
    Replied on December 1, 2021 at 4:25 AM

    Hi Timothy,

    Thank you for reaching out.

    Upon checking, I see that your form is working well on our end.

    Yes, you may clear your cache on your end following this guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache/

    Please let me know if it worked.