-
timothyoAsked on November 30, 2021 at 4:44 AM
Here are 2 images... the first is how the app now looks - the lower one is how the app should look. This is giving me trouble. How can I get this fixed. The App has been slowing to a crawl in the past few hours so I cannot work on it.
-
Lorenz JotForm SupportReplied on November 30, 2021 at 6:35 AM
Hi there,
I checked your app builder, and it seems like the background image has already been removed.
Kindly please upload a background image once more and see if the issue persists.
I have cleared your form cache as a precaution.
We will wait for your response.
-
timothyoReplied on December 1, 2021 at 1:54 AM
It happened again.
I think part of the problem are the size of the images.
Is there a way to clear my cache manually?
THanks
Timothy
-
Mary JotForm SupportReplied on December 1, 2021 at 4:25 AM
Hi Timothy,
Thank you for reaching out.
Upon checking, I see that your form is working well on our end.
Yes, you may clear your cache on your end following this guide: https://www.jotform.com/help/229-how-to-clear-your-form-cache/
Please let me know if it worked.