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Steve DucharmeAsked on December 4, 2021 at 8:25 PM
I added a signature field to my form, works well. I added this form to the Jotform app, and now the signature field cannot be filled out by user. Did i miss a setting???
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Ade_TReplied on December 4, 2021 at 9:59 PM
Hello Steve,
Thanks for contacting Jotform Support and we apologies for the inconvenience caused here.
Are you please able to provide the form URLs so that we can forward this to our developers for further checking? We will let you know when there is an update.
In the meantime, we can only suggest you set the fields to not be required until this gets fixed.
Many thanks and look forward to resolving this issue for you as soon as possible
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SteveDucharmeReplied on December 5, 2021 at 8:44 AMHi,
The app is https://www.jotform.com/app/213326244789260
The form signature works standalone, the signature won’t work on the same form when in the app.
Sent from Steve J Ducharme
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Gaetan_BReplied on December 5, 2021 at 9:55 AM
Hello,
Thank you for reaching out.
I have been able to reproduce the issue. It looks like if you build an app without embedding a form in it, it will work, but if you embed a form in the app, then it does not work.
I will ask the devs to have a look at it so they can resolve this bug.
Best regards
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İrem JotForm DeveloperReplied on December 6, 2021 at 7:01 AM
Hello,
We're sorry for the inconvenience caused.
The problem should be fixed. Could you please check your app and let us know if you'll need any further assistance?
Thank you.
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SteveDucharmeReplied on December 6, 2021 at 9:31 AM
Thank you, the app is working great. I appreciate the help.