What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form Won't Display Properly in My WordPress Site

    Asked by sandyrelief on April 06, 2014 at 06:44 PM

    our form is not embedding properly, please help http://www.palmscostarica.com/pre-arrival-form/

    Page URL:
    http://www.palmscostarica.com/pre-arrival-form/

    www arrival
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    JotForm Support

    Answered by abajan on April 06, 2014 at 09:02 PM

    As you're using a WordPress site, please remove all of the form code and follow the directions provided in our Adding Forms to WordPress guide.

    Do let us know if this helps.


    Thanks

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    Answered by sandyrelief on April 06, 2014 at 09:07 PM

    we tried that initially and the form does not show

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    JotForm Support

    Answered by ashwin_d on April 06, 2014 at 11:02 PM

    Hello sandyrelief,

    Upon checking your web page, I found that you are using your form's source code to embed your form. I would suggest you to please embed your form using its iFrame embed code and that should solve your problem.

    Please follow the steps of the following guide "Adding Forms to WordPress" and only change you need to make is to copy the iFrame embed code without the script code instead of the "Wordpress" embed code, Please check the screenshot below:

    Tha following guide should help you grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please use the following iFrame code to embed your form and that should help you:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.co/form/32470418153853" frameborder="0" style="width:100%; height:11473px; border:none;" scrolling="no"></iframe>

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on April 06, 2014 at 11:05 PM

    Hello sandyrelief,

    Another issue I realized that your account is over quota. Free account has 100 MB of upload space allocation and you have already utilized 806.57 MB.

    You should upgrade your account or delete the submission which has file attached.

    Thank you!

  • Profile Image

    Answered by sandyrelief on April 07, 2014 at 10:53 AM

    thanks