What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
One reason for this to happen is if this feature is enabled
also if the Notification e-mail is no longer up to date to the current version of the forms. This sometimes happen when editing the form by deleting or adding new fields. The Notification e-mail will not be updated anymore at some point with all the changes done on the form.
This can fix by just creating New Notification E-mail -- as the new notification e-mail will automatically add all the fields of the latest version of the form.
Hope this help. Inform us if you need further help.