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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Drop Down & Radio Button selections do not appear on my email notification

    Asked by thushen on April 10, 2014 at 01:53 AM
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    JotForm Support

    Answered by jonathan on April 10, 2014 at 05:01 AM


    One reason for this to happen is if this feature is enabled




    also if the Notification e-mail is no longer up to date to the current version of the forms. This sometimes happen when editing the form by deleting or adding new fields. The Notification e-mail will not be updated anymore at some point with all the changes done on the form.

    This can fix by just creating New Notification E-mail -- as the new notification e-mail will automatically add all the fields of the latest version of the form.

    Hope this help. Inform us if you need further help.