Wordpress Integration not working

  • Profile Image
    kefc
    Asked on April 13, 2014 at 10:49 AM

    Recently all of the forms embeded on our website have begun not to work. I'm trying to find out why it is not working. Not sure if its Wordpress, Theme [most likely its this], or JotForm. Hoping someone can help.

     

    Sample page with missing form:

    http://kearneyefree.com/connect/connection-card/

  • Profile Image
    Welvin
    Answered on April 13, 2014 at 11:36 AM

    The form direct URL is working fine, you can check it: http://www.jotform.us/form/23176363160146 so the issue must be something on your WordPress page editor.

    To fix that, try using our iFrame Method: Getting-the-Form-iFrame-Code. If using iFrame doesn't resolve the issue, try using our WordPress plugin: Embed-Form-Plugin-for-Wordpress

    Thanks

  • Profile Image
    kefc
    Answered on April 13, 2014 at 12:40 PM

    None of those have seemed to fix it. I am guessing that there is something in the theme conflicting with the javascript.

  • Profile Image
    jonathan
    Answered on April 13, 2014 at 01:35 PM

    @kefc

    Hi,

    Using the iframe embed code of the form should prevent the script conflict. 

    Have you tried this already?

    Can you please try re-embed using the iframe embed and let us check .

    Right now, I could see the form embedded in your WP website http://kearneyefree.com/connect/connection-card/  using the script code

    Please update us.

    Thanks.

     

    screenshot of script embedded form:

     

  • Profile Image
    kefc
    Answered on April 16, 2014 at 10:56 AM

    After switching out the code about 5 times I finally was able to get the iFrame to work. Could some of Wordpress' new security mesaures be blocking the javascript from loading?

    Also, when it loads now it is cutting off some of the text in the top section.

  • Profile Image
    Welvin
    Answered on April 16, 2014 at 11:52 AM

    It's great to know that. Yes, WordPress.org recently released another version with enhanced security features. Javascript Codes is accepted, but some codes will be strip out. 

    You can also use this codes (without the script tags):

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotform.us/form/23176363160146" frameborder="0" style="width:650px; height:1500px; border:none;" scrolling="no">

    I have also adjusted the width of the iframe to fix the issue on the top text field.

    Thanks