Account suspended: Trying to upgrade the account

I signed up for an account and created a form. As I tried to sign up for the Silver Account to upgrade, it wouldn't go through. Now I get an error message when I try to sign in and my form (petition) has bee disabled. HELP! This is time sensitive.

Thank you,

Shelly

Greetings Shelly,

Your account is suspended by our Antiphishing tool.

We would be forwarding your account to our reviewer team to get your account reviewed by them.

We will update you on the status of this ticket in some time.

Thanks.

Why is it suspended for phishing? Because I didn't remove the email collection feature that Jotform automatically includes in the petition template?!?

It's a petition! It makes sense to collect emails of signatories in order to provide updates on actions.

This is a time-sensitive petition and it took almost 5 hours to get a response from customer support.

Is there anything that can be done to restore my account and form quickly?

Utterly disappointed in JotForm...

Hello Shelly,

We are sorry for the inconvenience this has caused.

Your account was mistakenly suspended by the Antiphishing detector.

We have activated your account.

Let us know if you have any further queries.

Thanks.