Form Error: You're not authorized

  • Profile Image
    Ghandi rouainia 
    Asked on January 03, 2022 at 07:54 PM

    I've tried a couple of times but it seems there is an issue with downloading the completed preference form for BUSD middle school. There is an error evrytime.

    See attached.


  • Profile Image
    Answered on January 04, 2022 at 12:13 AM

    Hi there - Apologies for the inconvenience.

    I see you have 4 forms that share the name BUSD Preference. Could you point us to the one you're having issues with, please?

    Guide: Where-to-Find-My-Form-URL

    Also, are you downloading the completed preference form from tables, inbox, or email?

  • Profile Image
    Answered on January 04, 2022 at 11:51 AM

    Hi, thank you for the quick reply, I need the very first form created, I submitted multiple times because it was generating an error every time I tried to download it from the email sent to me.

    Thanks again!

  • Profile Image
    Answered on January 04, 2022 at 02:04 PM

    Hey there,

    So just to be clear, you're not the owner of the form correct?

    In that case, I would recommend you to contact the owner of the form.

    I believe that the issue occurs because you don't have a Jotform account and the link provided needs authorization.

    Please let us know if you need any further assistance,

    Thank you