Form Error: You're not authorized

  • Ghandi rouainia
    Asked on January 3, 2022 at 7:54 PM

    I've tried a couple of times but it seems there is an issue with downloading the completed preference form for BUSD middle school. There is an error evrytime.

    See attached.

    Thanks

    Jotform Thread 3636541 Screenshot
  • Sonnyfer JotForm Support
    Replied on January 4, 2022 at 12:13 AM

    Hi there - Apologies for the inconvenience.

    I see you have 4 forms that share the name BUSD Preference. Could you point us to the one you're having issues with, please?

    Guide: Where-to-Find-My-Form-URL

    Also, are you downloading the completed preference form from tables, inbox, or email?

  • Ghandi
    Replied on January 4, 2022 at 11:51 AM

    Hi, thank you for the quick reply, I need the very first form created, I submitted multiple times because it was generating an error every time I tried to download it from the email sent to me.

    Thanks again!

  • Amos_W
    Replied on January 4, 2022 at 2:04 PM

    Hey there,

    So just to be clear, you're not the owner of the form correct?

    In that case, I would recommend you to contact the owner of the form.

    I believe that the issue occurs because you don't have a Jotform account and the link provided needs authorization.

    Please let us know if you need any further assistance,

    Thank you