Clients unable to submit my form

  • Profile Image
    leap4joydanceco
    Asked on January 04, 2022 at 06:12 PM

    Hello, I created a form for my dance classes, “Heels class sign up” and sent it to a group of ladies and they have been unable to sign up using the form. They said it just says “please wait” when they hit submit and it never goes through or processes. I don’t know what’s wrong with the form, can you please advise?

  • Profile Image
    Christian_A
    Answered on January 05, 2022 at 12:27 AM

    Hi there,

    I cloned and reviewed your form and at first was able to replicate the issue. Looks like it has something to do the payment integration.

    Issue also occurring on the cloned form. So I temporarily switched to to Paypal Personal(although you can use any other payment method), then I switched it back to Square and connected a Square account. This resolved the issue.

    1641360377_61d52bf94201b_payment integra

    1641360359_61d52be7dbc8d_payment integra

    Hope this helps. Let us know if you need further assistance. Thank you!

  • Profile Image
    leap4joydanceco
    Answered on January 05, 2022 at 10:02 AM

    Good morning,

    I switched to PayPal and each time I tried to connect my PayPal, it says “something went wrong”. When I tried to put in my square credentials again, I enter my info into the pop-up page for square but when I go back to my form, it still says my square has not been connected.

  • Profile Image
    Rose_A
    Answered on January 05, 2022 at 10:42 AM

    Hi,

    I have cleared the form's cache as an initial aid to the issue.

    Please clear your browser's cache and cookies. Then, try integrating Square with your form again.

    Guides:

    https://www.wikihow.com/Clear-Your-Browser%27s-Cache

    How-to-integrate-form-with-square

    Please give my suggestion a try and let us know how it goes.

    Thanks,

    Rose

  • Profile Image
    leap4joydanceco
    Answered on January 05, 2022 at 03:00 PM

    Hello, I cleared my browser’s cache and cookies and it still is not working. This is the message my responder is getting 1641412812_61d5f8cc1e33e_E6BB8749-108E-4

  • Profile Image
    leap4joydanceco
    Answered on January 05, 2022 at 04:21 PM

    Im on the phone with square now, as my link was not working directly from their site/app either. Their engineering team is asking for a ticket number so that they can investigate further. Can you provide me with a ticket number that I can give to them?

  • Profile Image
    Rose_A
    Answered on January 05, 2022 at 04:33 PM

    Hi,

    I can see that the Square payment integration is successful on the form.

    Upon checking, it looks like Square has an option to stop accepting payments. Can you please check if "Accept Online Orders" is enabled on your Square account? The screenshot below is from Square's support website.

    1641418315_61d60e4bd2725_

    Please let us know how it goes.

    Thanks,

    Rose

  • Profile Image
    leap4joydanceco
    Answered on January 05, 2022 at 04:50 PM

    That worked!!! Thank you SO much!