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demressAsked on January 8, 2022 at 6:50 PM
After PayPal payment, I selected "return to merchant" and got Thank You page.
I tried to download and email my PDF, but neither worked.
Email attempt: error message (see attached screenshot)
Download attempt: nothing downloaded
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demressReplied on January 8, 2022 at 6:56 PM
Note: the download and email PDF from the Thank You page works as expected for the check payment embedded form which does not go to PayPal after submit.
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demressReplied on January 8, 2022 at 7:22 PM
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Mary JotForm SupportReplied on January 8, 2022 at 10:44 PM
Hi demress,
Thank you for reaching out.
So we can check the issue on our end, please give us permission to make a test on your form.
As for your other concern, I moved it to a new thread to avoid confusion. I will respond there shortly.
We will wait for your reply.
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demressReplied on January 8, 2022 at 11:26 PM
Ok. How do you make a test on the form without making a payment?
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Amin JotForm SupportReplied on January 9, 2022 at 1:24 AM
Hi again,
You can simply hide the payment field so you don't have to pay when testing the form.
I hope I have been of any help.