Smart PDF Forms: Thank You Page PDF download and email options do not work.

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    demress
    Asked on January 08, 2022 at 06:50 PM

    After PayPal payment, I selected "return to merchant" and got Thank You page.

    I tried to download and email my PDF, but neither worked.

    Email attempt: error message (see attached screenshot)

    Download attempt: nothing downloaded

    Parent form

    Embedded form

    Screenshot
  • Profile Image
    demress
    Answered on January 08, 2022 at 06:56 PM

    Note: the download and email PDF from the Thank You page works as expected for the check payment embedded form which does not go to PayPal after submit.

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    demress
    Answered on January 08, 2022 at 07:22 PM

    I notice that the Thank You page design view shows multiple instances of the Email and Download buttons. Why? This is the case for both forms.


    1641687665_61da2a717a37c_

  • Profile Image
    Mary_F
    Answered on January 08, 2022 at 10:44 PM

    Hi demress,

    Thank you for reaching out.

    So we can check the issue on our end, please give us permission to make a test on your form.

    As for your other concern, I moved it to a new thread to avoid confusion. I will respond there shortly.

    We will wait for your reply.


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    demress
    Answered on January 08, 2022 at 11:26 PM

    Ok. How do you make a test on the form without making a payment?

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    Amin_N
    Answered on January 09, 2022 at 01:24 AM

    Hi again,

    You can simply hide the payment field so you don't have to pay when testing the form.

    I hope I have been of any help.