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vicki.shullAsked on January 11, 2022 at 2:12 PM
I would like to have my two accounts merged please!
Please move all my forms from my old account - and delete if possible?
candice.carson@n2publishing.com
Into my new account:
thanks so much!
Vicki
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Parker JotForm SupportReplied on January 11, 2022 at 4:31 PM
Hello,
You're still logged into the same account vicki.shull. You need to make the request from the account candicecarson in order to move that form.
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vicki.shullReplied on January 11, 2022 at 4:54 PM
I have logged into that account multiple times and sent the request from there. I'm not sure why it's not showing you that, what else can I do? Because I have logged out, then signed in to my candice.carson account and have sent the message to you.
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John Support Team LeadReplied on January 11, 2022 at 6:06 PM
I would suggest logging in to that account using a different browser. If you don't have another browser, please open a private browser window/incognito and log in there.
After that, access the link to this ticket: https://www.jotform.com/answers/3658916 and reply using that account to confirm the request.