Merge two accounts please!

  • Profile Image
    vicki.shull
    Asked on January 11, 2022 at 02:12 PM

    I would like to have my two accounts merged please!


    Please move all my forms from my old account - and delete if possible?

    candice.carson@n2publishing.com


    Into my new account:


    vicki.shull@n2pub.com


    thanks so much!


    Vicki

  • Profile Image
    parker
    Answered on January 11, 2022 at 04:31 PM

    Hello,

    You're still logged into the same account vicki.shull. You need to make the request from the account candicecarson in order to move that form.


  • Profile Image
    vicki.shull
    Answered on January 11, 2022 at 04:54 PM

    I have logged into that account multiple times and sent the request from there. I'm not sure why it's not showing you that, what else can I do? Because I have logged out, then signed in to my candice.carson account and have sent the message to you.

  • Profile Image
    JohnRex
    Answered on January 11, 2022 at 06:06 PM

    I would suggest logging in to that account using a different browser. If you don't have another browser, please open a private browser window/incognito and log in there.

    After that, access the link to this ticket: https://www.jotform.com/answers/3658916 and reply using that account to confirm the request.