Payment is not showing.

  • Profile Image
    loricarpenter1013
    Asked on January 11, 2022 at 08:08 PM

    I did a test run on my form for payment.

    I tested it with venmo (it shows the venmo option with paypal)

    It took the money out of my personal account and shows in my personal venmo that I paid my business.

    HOWEVER, the payment is not showing in my venmo business account.

    How long does it take? What should I do? Thanks

  • Profile Image
    Kenneth
    Answered on January 12, 2022 at 02:59 AM

    Thank you for reaching support,

    Transactions should be reflected immediately after the payment completion.

    Can you share the Submission ID# of the submission that you are referring to so we can identify it and check?

    Here is how: https://www.jotform.com/help/549-where-to-find-the-submission-id/.

    I see two submissions on your Tables page and want to find which one you are referring to:

    1641974377_61de8a69d9278_b1.png

    Awaiting your response.

    Best.