Missing Save button in an embedded form

  • JOSEVILLALOBOS
    Asked on January 11, 2022 at 9:49 PM
    When I allow customers to save their progress, how does it work? do you have more information
  • Billy JotForm Support
    Replied on January 11, 2022 at 10:12 PM

    Hi,

    My dear friend explained perfectly how this feature works on this YouTube video.

    Let us know if you need further assistance.

    Best regards,

  • JOSEVILLALOBOS
    Replied on January 12, 2022 at 9:24 AM

    when i add the form to my website as an Iframe the SAVE option disappears

  • JOSEVILLALOBOS
    Replied on January 12, 2022 at 9:25 AM

    could you please check?

  • Ravi JotForm Support
    Replied on January 12, 2022 at 9:53 AM

    Hi JOSEVILLALOBOS,

    It would be great if you share your website link on which you have embedded your Iframe code. So we can go through it and check where the issue is.

    Waiting for your reply.

    Thanks,

    Ravi_G.



  • JOSEVILLALOBOS
    Replied on January 12, 2022 at 11:05 AM

    https://www.itusaservices.com/academy-form-test/ PLEASE TAKE A LOOK AS YOU CAN SEE. THE SAVE OPTION IS NOT THERE ANYMORE. WHAT SHOULD I DO?

  • Durand_C
    Replied on January 12, 2022 at 12:52 PM

    Hi @ JOSEVILLALOBOS,

    Thank you for contacting Jotform Support. We appreciate you reaching out.

    Allow us more time to look into your query. We’ll get back once we reach a resolution.

    Happy Holidays!

    Best Regards,

    Durand 

  • Durand_C
    Replied on January 12, 2022 at 1:12 PM

    Hi @ JOSEVILLALOBOS,

    Thank you for contacting Jotform Support.

    I have tested your form as an Iframe and the Save feature works perfectly.

    1642011055 61df19afde9f3 save and contin Screenshot 10

    Please can you remove the Iframe code from your website, refresh the website and insert it again?

    If it does not work, can you send us a screenshot on the Iframe code that you have inserted in your website?

    If it does not work, please also try with the regular embed code.

    1642011140 61df1a0418d5a embed Screenshot 21

    Please contact us for any further questions.

    Happy Holidays!

    Best Regards,

    Durand 

  • JOSEVILLALOBOS
    Replied on January 12, 2022 at 6:04 PM

    1642028613 61df5e45d6d60 CAPTUREACADEMYI Screenshot 10Hi, we tried deleting, refreshing the page and all. However, we are not able to see the SAVE option

  • JOSEVILLALOBOS
    Replied on January 12, 2022 at 6:12 PM

    https://www.itusaservices.com/form-jotform-beta/ this is the updated website link we are using. As you can see there is not save option.


    thank you


  • Billy JotForm Support
    Replied on January 12, 2022 at 7:41 PM

    Thank you.

    Allow me to check further. I'll reach out again as soon as I have an update.

    We appreciate your patience and understanding.

  • Billy JotForm Support
    Replied on January 12, 2022 at 7:59 PM

    Thanks for patiently waiting.

    First, remove the form from your website by deleting the embed code.

    Then, clear your form's cache by following this guide.

    After that, copy the iframe embed code and put it back on your website.

    Finally, test.

    I embedded your form in my test website and the Save button was showing. Please visit it as proof(https://billyg.online)

    1642035380 61df78b45fe52 Screenshot 10

    We'll be waiting for your response.