I am receiving a "Form is over quota" error on my form despite being within my account limits

  • Profile Image
    Ryan bayliss 
    Asked on January 13, 2022 at 06:53 AM

    I’m having a problem I have not met your limit of my free account but it says it has

  • Profile Image
    Kenneth_C
    Answered on January 13, 2022 at 07:40 AM

    Thank you for reaching support,

    I checked the account and you are well within the limits.

    I was also able to access the form:

    1642077398_61e01cd6b35ad_k1.png

    Are you still experiencing the issue? If so, can you please share a screenshot of what you are seeing so we can check?

    Here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/.

    Awaiting your response.

    Best.

  • Profile Image
    Ryan Bayliss 
    Answered on January 13, 2022 at 03:25 PM

    Why am I seeing this screen after using this link You can find my form "Consultation Form" at: https://form.jotform.com/210941411786354

  • Profile Image
    Katherine_W
    Answered on January 13, 2022 at 06:45 PM

    Hi there,

    Thank you for sending us the link: I can see the error message that the form is over quota.

    I have gone ahead and cleared your form caches and the error no longer appears for me: could you kindly try again? You may need to clear your browser cache and cookies and refresh first.

    I hope this helps! Please let us know if we can assist further.

  • Profile Image
    Ryan Bayliss 
    Answered on January 21, 2022 at 07:33 AM

    Why am I seeing this after using this link You can find my form "Consultation Form" at: https://form.jotform.com/2109414117863541642105535_61e08abf61f04_AA13E28D-2CDB-4

  • Profile Image
    Gaetan_B
    Answered on January 21, 2022 at 07:40 AM

    Hello,

    I am able to access it without issue:

    1642768711_61eaa947393ec_


    It seems to be a cache related issue.

    If your form is embedded on a website, please remove it and re-add it.


    Otherwise, could you try with another browser or by using private mode for instance.


    Best regards