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jandtkreationsllcAsked on January 14, 2022 at 7:28 PM
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Rose JotForm SupportReplied on January 14, 2022 at 7:46 PM
Hi,
Please make sure that you have entered the correct password. It is going to be the same password you're entering when logging in to your account.
If you're unable to change the password from that screen, kindly close it and re-enter the correct password carefully.
If the issue persists, please clear your browser's cache and cookies or try to access the form using your browser's Private/Incognito mode.
Here's a complete guide on how you can enable Encrypted Forms:
https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them
Thanks,
Rose