Unable to create Encrypted Form (wrong password)

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    jandtkreationsllc
    Asked on January 14, 2022 at 07:28 PM
    I am trying to encrypt form responses on a form i want to be secure but everytime i click enable and enter the password in that form's setting menu it keeps sayin wrong password and I cant change the key1642204502_61e20d56a1da1_IMG_6073.jpg
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    Rose_A
    Answered on January 14, 2022 at 07:46 PM

    Hi,

    Please make sure that you have entered the correct password. It is going to be the same password you're entering when logging in to your account.

    If you're unable to change the password from that screen, kindly close it and re-enter the correct password carefully.

    If the issue persists, please clear your browser's cache and cookies or try to access the form using your browser's Private/Incognito mode.

    1642207558_61e219462a74f_

    Here's a complete guide on how you can enable Encrypted Forms:

    https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    Thanks,

    Rose