When the address is entered the fields show a required field error even if they are filled out

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    MLicciardi
    Asked on April 28, 2014 at 12:57 PM

    Both of my forms are showing errors when users enter their addresses.  Although they are entering full addresses, it's saying the field is required and not letting them submit.

     

    This is happening on both forms on my site -

    http://www.adultfinancialeducation.org/become-member

    http://www.adultfinancialeducation.org/workshop-registration

     

    And is greatly hindering business!

     

     

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    MLicciardi
    Answered on April 28, 2014 at 01:14 PM

    FYI - I've just cleared the form cash and it's not working

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    EliezerN
    Answered on April 28, 2014 at 01:19 PM

    I tested both of your forms, but they are working fine. I was redirected to the payment page:

    Form 1:

    Form 2:

    Could you please try using a different browser to test the forms? probably it is a browser related issue. Also, kindly share with us a screenshot where you reproduce the issue if possible. That way we can better understand the issue you mentioned.

    Here is how to share screenshots with us in the forum: https://www.jotform.com/answers/277033

    Thanks

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    MLicciardi
    Answered on April 28, 2014 at 01:24 PM

    I believe you tested them after I opened up the fields to be NON required.  I've just reset them to required and am getting the error again.  I"m getting the error in both Explorer and Firefox.

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    MLicciardi
    Answered on April 28, 2014 at 01:31 PM

     

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    EltonCris
    Answered on April 28, 2014 at 02:11 PM

    Hi,

    That is happening because the country field from your address field is not actually removed instead it was hidden by a CSS code.

    To fix that, please remove the CSS code injected to your form. You can find the CSS codes when you follow this guide. https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Next, the country field should appear on your address field. To remove this field, use the Fields property and uncheck the country from the list.

    Thanks

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    MLicciardi
    Answered on April 28, 2014 at 02:22 PM

    Thank you so much - that works!