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    When the address is entered the fields show a required field error even if they are filled out

    Asked by MLicciardi on April 28, 2014 at 12:57 PM

    Both of my forms are showing errors when users enter their addresses.  Although they are entering full addresses, it's saying the field is required and not letting them submit.


    This is happening on both forms on my site -




    And is greatly hindering business!



    Page URL:

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    Answered by MLicciardi on April 28, 2014 at 01:14 PM

    FYI - I've just cleared the form cash and it's not working

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    Answered by EliezerN on April 28, 2014 at 01:19 PM

    I tested both of your forms, but they are working fine. I was redirected to the payment page:

    Form 1:

    Form 2:

    Could you please try using a different browser to test the forms? probably it is a browser related issue. Also, kindly share with us a screenshot where you reproduce the issue if possible. That way we can better understand the issue you mentioned.

    Here is how to share screenshots with us in the forum: https://www.jotform.com/answers/277033


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    Answered by MLicciardi on April 28, 2014 at 01:24 PM

    I believe you tested them after I opened up the fields to be NON required.  I've just reset them to required and am getting the error again.  I"m getting the error in both Explorer and Firefox.

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    Answered by MLicciardi on April 28, 2014 at 01:31 PM


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    JotForm Support

    Answered by EltonCris on April 28, 2014 at 02:11 PM


    That is happening because the country field from your address field is not actually removed instead it was hidden by a CSS code.

    To fix that, please remove the CSS code injected to your form. You can find the CSS codes when you follow this guide. https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Next, the country field should appear on your address field. To remove this field, use the Fields property and uncheck the country from the list.


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    Answered by MLicciardi on April 28, 2014 at 02:22 PM

    Thank you so much - that works!