I am looking to renew my account but cannot find my forms

How would your company want me renew or update my acct with you all when and I cant even begin to get any help or assist with anything..

for the last 2 weeks Ive been reaching out trying to get in touch with some one

I need assist with this b4 I renew or upgrade me acct.

Hello,

Thank you for reaching out to us.

Please let us know here what particular assistance you need. We would be happy to address any questions or concerns you have about Jotform.

We'll be waiting for your next reply.

I need help trying to get into my forms from last year. I cant find them any where

Hi there,

Happy to help!

I am unable to see any forms in your account andraegordon - would there be another username or email address that your forms could be under?

Do you happen to have the URL of one of the forms that you are looking to locate within Jotform's system?

I am unable to find any notification emails or autoresponder emails sent to your email an*******don@g***l.com except for notifications of thread responses and cannot find any associated accounts that may house these forms, so if you do have another account that may be under a separate username or email address, kindly let us know and we can certainly search.

We look forward to your response!

LAST YEAR MY HUSBAND HAD IT SET UP WHERE THE FORMS WAS HERE & NOW I CAN'T SEE THEM NOR THE OLD FORMS THAT MY CLIENTS FILLED OUT .. BUT I CANT SEE THEM.

Hello,

Thank you for reaching support regarding your concern.

We would love to help you as much as we could but upon double checking on this account under the user andraegordon, no forms are associated and no email notifications are seen.

Can you please confirm with your husband if he had used any user accounts before?

We would like to extend our support to this.

Hello are you guys able to check this email? check firetaxsolutions@gmail.com

I found them they was in another email... question when do I have to renew this By

The account you're currently logged in (firetaxsolutions) has a bronze yearly plan active which will be renewed on Feb 15, 2022. You can also check these details here: https://www.jotform.com/myaccount/billing

If you have any questions, let us know.

Ok Thanks, Will Do so tomorrow