Approval Flows Email body: image is not loading

  • PiccadillyMarket
    Asked on February 2, 2022 at 6:31 PM

    It is the images in the email body sent to people as their approval.

    This is a test email to myself


    1643839886 61fb018e8867a Screen Shot 202 Screenshot 10

  • Rose JotForm Support
    Replied on February 2, 2022 at 6:42 PM

    Hi,

    I did a test submission on the cloned form and I was able to replicate the error. It seems that the images you have added to the email body are corrupted.

    This can be fixed by deleting the images from the email body and re-adding them.

    First, you need to edit the email from the approval flows.

    1643844868 61fb1504b3b8f  Screenshot 10

    Use your backspace key to delete the images then click on "Insert Image" on the top menu and insert the same images. Don't forget to click the Save button. You can use the "Toggle Screen" option in the upper right corner if you need to drag to resize the image.

    1643844976 61fb1570e569e  Screenshot 21

    Do it on each email template for each Approval Decision email template and after saving it, you can do another test submission and the images should load.

    Related guide:

    https://www.jotform.com/help/1418-how-to-set-up-a-send-email-element-in-jotform-approvals/

    Thanks,
    Rose