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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    drop box problem

    Asked by dpiuk on May 07, 2014 at 02:22 AM

    Hi, ive been running an upload form to my dropbox, it started working fine putting files into a folder on dropbox, then it changed and all files went into same folder. Now the files are being uploaded because i can grab them from the email link but i cant actually find them in the dropbbox. Also the limit of file has changed to 500k instead of what was 300mb. Can someone advise how i can start agian with a fresh form, ive tried doing this as when i first set it up but when i authenticate it with dropbox it doesnt recognise this. Im guessing i need to remove all authentication from dropbox before i can start again? any help much appreciated

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    JotForm Support

    Answered by ashwin_d on May 07, 2014 at 04:58 AM

    Hello dpiuk,

    Upon checking your form, I found that it is currently not integrated with dropbox. Please check the screenshot below:

    Have you removed the integration already? That is the reason I am unable to investigate this issue further.

    I would suggest you to re-integrate your form with dropbox and ensure that you customize the folder path where you want the upload to be copied. The following guide should help you:  https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by dpiuk on May 07, 2014 at 05:21 AM
    Yes Ive done this after authorising i just get this, Ive been into dropbox security settings deleted jot form access and tried authenticating again yet Im still getting this message. Do i need to remove security settings and wait a day and try again ?
    many thanks
    Paul Pearce
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    JotForm Support

    Answered by ashwin_d on May 07, 2014 at 08:50 AM

    Hello Paul,

    I am not sure if I have understood the problem.

    Your form is still not integrated with dropbox. Are you getting any error when you try to integrate your form with dropbox? I did try to integrate your form with my own dropbox account and I was able to integrate successfully. Please check the screenshot below:

    I have now removed the integration I did. I would suggest you to please try to integrate your form with dropbox and get back to us if there is any problem. If you see any error, please share a screenshot with us. The following guide should help you upload image in forum post:  https://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

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    Answered by dpiuk on May 07, 2014 at 09:03 AM

    Hi, ive clicked on authorise its taken me to dropbox.com, ive clicked authorise, so done all that is per the guide. , i then get not authorised

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    Answered by dpiuk on May 07, 2014 at 09:05 AM


  • Profile Image

    Answered by dpiuk on May 07, 2014 at 09:06 AM


    jotform is authorised in my dropbox

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    Answered by KadeJM on May 07, 2014 at 11:32 AM

    It seems to me that based on your response about this issue you are mostly having an issue " authenticating and connecting " your JotForm Account with your Dropbox Account via our Integration. 

    I decided to look into this further by closing your form and testing it with my own Dropbox Account. I'm currently convinced that it is working properly. I am unable to replicate this issue so far.

    Here's what we're going to do about this though to help resolve it. I would like for you to attempt this one last time. I've now cleared your form cache to refresh the forms on your account so please remove the integration one more time followed by clearing your browser cache. Next log back in and attempt to connect it to Dropbox and see if it works this time on your end.

    If it's still not working on your side then I have two questions for you. One - Do you have your Dropbox 2-Step Authentification enabled? And Two - Have you tried this in another browser to see if it is the same result? We will await your response and then handle it from there.


    Test Results:

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    Answered by dpiuk on May 08, 2014 at 02:43 AM

    Hi, Thankyou for your help, I tried again in safari and still the same problem, ive installed firefox and it worked first time, Obviously a safari issue. Problem resolved.