What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't get email notification to work correctly

    Asked by BlackfootDaisy on May 12, 2014 at 04:31 PM

    I've watched your video and followed the instructions on your support page without success. Some of the things that come up don't match the video or your instructions.

    Page URL:

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    JotForm Support

    Answered by BDAVID on May 12, 2014 at 06:29 PM

     I see you have setup correctly the email notifications as instructed on this guide "Setting Up Email Notifications".

    How did you test it? Did you click on the Test-Email button? If you click there, the notification test will be sent to the email address used on your JotForm account. In order to make sure it will work, you need to do a real submission by clicking on Preview, fill the form out, and click the submit button:

    If you already did it, and still do not get the email notification, please try white-listing our domain names:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com