Approval flow - Form not visible through form element

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    prestartchecklists
    Asked on February 21, 2022 at 07:35 AM

    Hi there,

    please see attached screen shot below, while creating approval flow for a form, for some reason not all form are showing to select from is there something I'm missing ?

    https://www.jotform.com/workflow/220511632594855/build

    the form that i want to add/assign through the flow is

    https://form.jotform.com/213013805908047

    Aziz

    Screenshot
  • Profile Image
    Camila
    Answered on February 21, 2022 at 08:13 AM

    Hi there,

    I cloned your form and It works on my side without issue. Kindly see the attached photo for your reference:
    1645449077_62138f7561568_
    May I ask for your help to clear your form cache? Kindly see the guide here on how to clear your Form Cache.
    Please check it out. Let us know if the issue still persists. Thank you!

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    prestartchecklists
    Answered on February 21, 2022 at 08:32 AM

    hey there, just cleared as per the instruction and restarted laptop. same still cant view all forms.


    Aziz

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    Jovanne
    Answered on February 21, 2022 at 08:42 AM

    Hi,

    Could you please provide with us one of the form URLs not is not showing in the dropdown?

    Could you please check if all the forms are in "public" access?

    We look forward to your response.

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    prestartchecklists
    Answered on February 21, 2022 at 08:49 AM
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    Raymond
    Answered on February 21, 2022 at 09:00 AM

    Hi Aziz,

    Thank you for your response!

    Could you confirm on your approval flow if you already have a form element routed to the same form (213013805908047)? If so, it is not possible to create a new form element with the same form ID. Instead, you can redirect other conditions to the existing form element instead, depending on your requirements.

    Please feel free to reply should you need further assistance.


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    prestartchecklists
    Answered on February 21, 2022 at 09:07 AM

    its the only form in the flow. no elements routed to that form. FYI Form ID is one of the pre-fill cells i want to carry over to the generated form



    1645452206_62139bae1f349_

  • Profile Image
    Irish_M
    Answered on February 21, 2022 at 09:24 AM

    Hello,

    Please allow me some time to check this further.

    Thank you!

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    prestartchecklists
    Answered on February 23, 2022 at 02:44 AM

    Hi there, quick update this is now showing all forms thanks, but im still unable to select form as its been used in another workflow. as far as i know its not used in any other approval flow.

    what is considered "used in approval flow"

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    Rehan
    Answered on February 23, 2022 at 03:18 AM

    Greetings,

    Thank you for sharing the update. I'm looking into this for you and will get back to you as soon as I have an update.

    Thanks

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    Rehan
    Answered on February 23, 2022 at 04:04 AM

    Greetings,

    The repair form has its own approval flow as you can see below.

    1645607052_6215f88c8648e_

    Kindly delete the approval flow and then check again. It should become available after its own approval flow is deleted.

    Should you need further assistance then please let us know.

    Thanks