- MetroHealthAsked on May 16, 2014 at 09:39 AM
I'm not finding my usual spots to download information. Has the JotForm website been updated?
- EliezerNAnswered on May 16, 2014 at 12:47 PM
We would appreciate if you shared more details about the issue you are having currently. It is a bit confusing when you say "I'm not finding my usual spots to download information."
Do you mean that you cannot download/export your form submissions data to Excel/CSV/PDF format? I tested doing it from my account and it's working fine:
If that is now what you are refering to, kindly provide more details so that we can give you the proper assistance.
- MetroHealthAnswered on May 16, 2014 at 03:21 PMCan you tell me who submitted this request today? We have multiple team
members that use this account, but no one has indicated they were having
Michelle Wood | Director of Operations, Foundation and System
The MetroHealth System | 2500 MetroHealth Drive | Towers 135A |
Cleveland, OH 44109
(216) 778-7694 | (216) 778-3600 (Fax) | firstname.lastname@example.org
(216) 210-3521 (Blackberry)
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- JotForm SupportjonathanAnswered on May 16, 2014 at 05:31 PM
We are NOT able to identify who among your team member have submitted this http://www.jotform.com/answers/378330 question/request today since she/he was also using this same login account MetroHealth
Sharing same username/account to different members can really cause confusion like this. That is why we usually recommend not doing this.
What we recommend is just let each member/s have their own login account by registering for Free. They can do that here http://www.jotform.com/signup
Once each members have their own login name/account, they can be setup as sub-users to the main account MetroHealth
Review this helpful guide on sub-accounts
Hopet his help. Please inform us if you have further inquiry.
- MetroHealthAnswered on May 19, 2014 at 08:41 AMThanks! We have located the source and solved the issue on this end.
Thanks for your help.