What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Has the JotForm website changed?

    Asked by MetroHealth on May 16, 2014 at 09:39 AM

    I'm not finding my usual spots to download information.  Has the JotForm website been updated?

    JotForm Updated
  • Profile Image

    Answered by EliezerN on May 16, 2014 at 12:47 PM

    hi,

    We would appreciate if you shared more details about the issue you are having currently. It is a bit confusing when you say "I'm not finding my usual spots to download information."

    Do you mean that you cannot download/export your form submissions data to Excel/CSV/PDF format? I tested doing it from my account and it's working fine:

    If that is now what you are refering to, kindly provide more details so that we can give you the proper assistance.

    Thanks

  • Profile Image

    Answered by MetroHealth on May 16, 2014 at 03:21 PM
    Can you tell me who submitted this request today? We have multiple team
    members that use this account, but no one has indicated they were having
    an issue.

    Thanks,
    Michelle

    Michelle Wood | Director of Operations, Foundation and System
    Philanthropy
    The MetroHealth System | 2500 MetroHealth Drive | Towers 135A |
    Cleveland, OH 44109
    (216) 778-7694 | (216) 778-3600 (Fax) | mwood@metrohealth.org
    (216) 210-3521 (Blackberry)


    If you wish not to receive any fundraising communication supporting The
    MetroHealth System or The MetroHealth Foundation, please contact The
    MetroHealth System's Foundation and System Philanthropy Department by
    email at mhfdevelopment@metrohealth.org or by phone at 800-325-5606,
    ext. 85665 (calling from in Ohio) or 800-554-5251, ext. 85665 (calling
    from outside Ohio).


    The material presented and discussed is not offered or intended as
    legal or tax advice. You are urged to seek the advice of your tax
    advisor, attorney or financial planner to make sure that the
    contemplated gift fits well with your overall circumstances and
    planning.

    IRS CIRCULAR 230 DISCLOSURE: In order to ensure compliance with
    requirements imposed by the U.S. Internal Revenue Service, we inform you
    that any federal tax advice contained in this communication (including
    any attachments) is not intended or written to be used, and it cannot be
    used, by any taxpayer for the purpose of (i) avoiding penalties that may
    be imposed under the U.S. Internal Revenue Code or (ii) promoting,
    marketing or recommending to another person, any transaction or other
    matter addressed herein.


    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 16, 2014 at 05:31 PM

    Hi Michelle,

    We are NOT able to identify who among your team member have submitted this http://www.jotform.com/answers/378330 question/request today since she/he was also using this same login account MetroHealth 

    Sharing same username/account to different members can really cause confusion like this. That is why we usually recommend not doing this.

    What we recommend is just let each member/s have their own login account by registering for Free. They can do that here http://www.jotform.com/signup

    Once each members have their own login name/account, they can be setup as sub-users to the main account MetroHealth

    Review this helpful guide on sub-accounts

    -How-to-Share-Forms-with-a-Sub-Account-User

     

    Hopet his help. Please inform us if you have further inquiry.

    Thanks!

  • Profile Image

    Answered by MetroHealth on May 19, 2014 at 08:41 AM
    Thanks! We have located the source and solved the issue on this end.
    Thanks for your help.
    ...