Has the JotForm website changed?

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    Asked on May 16, 2014 at 09:39 AM

    I'm not finding my usual spots to download information.  Has the JotForm website been updated?

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    Answered on May 16, 2014 at 12:47 PM


    We would appreciate if you shared more details about the issue you are having currently. It is a bit confusing when you say "I'm not finding my usual spots to download information."

    Do you mean that you cannot download/export your form submissions data to Excel/CSV/PDF format? I tested doing it from my account and it's working fine:

    If that is now what you are refering to, kindly provide more details so that we can give you the proper assistance.


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    Answered on May 16, 2014 at 03:21 PM
    Can you tell me who submitted this request today? We have multiple team
    members that use this account, but no one has indicated they were having
    an issue.


    Michelle Wood | Director of Operations, Foundation and System
    The MetroHealth System | 2500 MetroHealth Drive | Towers 135A |
    Cleveland, OH 44109
    (216) 778-7694 | (216) 778-3600 (Fax) | mwood@metrohealth.org
    (216) 210-3521 (Blackberry)

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    Answered on May 16, 2014 at 05:31 PM

    Hi Michelle,

    We are NOT able to identify who among your team member have submitted this http://www.jotform.com/answers/378330 question/request today since she/he was also using this same login account MetroHealth 

    Sharing same username/account to different members can really cause confusion like this. That is why we usually recommend not doing this.

    What we recommend is just let each member/s have their own login account by registering for Free. They can do that here http://www.jotform.com/signup

    Once each members have their own login name/account, they can be setup as sub-users to the main account MetroHealth

    Review this helpful guide on sub-accounts



    Hopet his help. Please inform us if you have further inquiry.


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    Answered on May 19, 2014 at 08:41 AM
    Thanks! We have located the source and solved the issue on this end.
    Thanks for your help.