Jotform Mobile Forms: Deleting submission deletes them forever instead of Trash.

  • beyondatadotco
    Asked on February 26, 2022 at 3:54 AM
    I deleted the form from the mobile app (IOS) and it was permanently deleted without warning. This might explain why the file isn't in the trash entry.
  • Raymond JotForm Support
    Replied on February 26, 2022 at 4:00 AM

    Hi there,

    We're sorry to hear about your experience.

    I have tested this on my end, using the Jotform Mobile App on my Android device. I was able to reproduce the issue as the file was deleted without going to the trash folders first. I will be forwarding this to our developers for further investigation. While we cannot provide an ETA at this time, rest assured, that we'll let you know via this thread once we have an update.

  • Felizio JotForm Support
    Replied on April 17, 2024 at 6:27 AM

    Hi beyondatadotco,

    Thanks for waiting patiently. It is now possible to Archive and Delete forms and submissions on the Jotform Mobile App.

    • You can view the Archived and Trashed forms through the main menu:

    Jotform Mobile App: Archived and trashed submissions still apear in the Mobile App Image 1 Screenshot 30 Screenshot 10

    • You can also Archive submissions after selecting them by pressing long:

    Jotform Mobile App: Archived and trashed submissions still apear in the Mobile App Image 2 Screenshot 41 Screenshot 21

    Reach out again if you need any other help.