Form submissions automatically trigger new cards on Trello

  • Daniel Heselton
    Asked on March 4, 2022 at 8:54 AM

    We use Trello to have form submissions automatically trigger new cards. This goes off of a tag in email from the form submission notification. An issue we are having is since the notification being sent to me and the auto responder are two different emails, when someone replies to the auto responder it creates multiple cards for the same form submission.
    Is there a way to either set an email to also always send along with the auto responder or have the notifications we get also go to the person who filled out the form as well? This would eliminate the issue but I dont see how to make it work this way.

  • Sigit JotForm Support
    Replied on March 4, 2022 at 9:20 AM

    Hi,

    As per checking, currently you don't have any forms yet.

    Re:

    "An issue we are having is since the notification being sent to me and the auto responder are two different emails, when someone replies to the auto responder it creates multiple cards for the same form submission."

    Perhaps you're referring to edit submission as replies, where each time someone edit submission it creates a new card?

    You can find what to expect from Jotform-Trello integration here: https://www.jotform.com/integrations/trello

    Re:

    "Is there a way to either set an email to also always send along with the auto responder or have the notifications we get also go to the person who filled out the form as well? This would eliminate the issue but I dont see how to make it work this way."

    You can set up an email that goes to the form responder.

    Guide: https://www.jotform.com/help/26-setting-up-an-autoresponder-email

    Please give it a try, and let us know if you need further assistance.