Once a user submits the form, you, as a form owner, can receive an Email Notification with the filled information inside. Also, there is an option to add Multiple Recipients to your Email Notification.
This guide will help you to set up notification emails to be received on multiple email addresses.
For free accounts, you can only add one notification email template with one recipient. For paid accounts, we recommend only 10 recipient emails per notification. You need to create a new notification if you wish to send it to more than 10 emails.
First, open your Email Notification settings:
- Click Settings at the top.
- Select the Emails tab from the left side of the page.
- Hover your mouse over the Notification and then click the Pencil icon to edit it.
In the newly opened settings window:
- Go to the Recipients tab of the Email Notification settings.
- In the Recipient Email section, add your preferred email addresses to receive notifications.
- Don’t forget to save your changes.
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126 Comments:
thank you!!!
I have a jotform with multiple emails -6- per location. When a specific location is selected the emails associated are to receive cc of the form. There are 18 possible locations. When testing the system we come up with zero emails being sent. Help?!
We use Trello to have form submissions automatically trigger new cards. This goes off of a tag in email from the form submission notification. An issue we are having is since the notification being sent to me and the auto responder are two different emails, when someone replies to the auto responder it creates multiple cards for the same form submission.
Is there a way to either set an email to also always send along with the auto responder or have the notifications we get also go to the person who filled out the form as well? This would eliminate the issue but I dont see how to make it work this way.
How do you "You need to create a new notification if you wish to send it to more than 10 emails."
How can you select a form response as an email to include? I want the recipient to be dynamic based on the form responses.
So, I understand hot to change the notifications to another email. My problem is that currently we have the email p***le***@k***os***ices.com on to get notifications, but we aren't receiving them there. They are going to i***@k***eo***v***s.com.
I am trying to add multiple recipients to notifications, but it states I can only have two email addresses. The field shows "0 left" when I try to add more email addresses. The YouTube video showed an example of using three recipient email addresses. I am part of a city government subscription (not a free service) and shouldn't be limited in functionality. Any suggestions?
Is there a way to send Autoresponder emails to multiple addresses within the form?
Good documents
The limitation of this for the free account should REALLY be stated on the pricing sales page. I was under the impression that we could do multiple email recipients since "All Features Included" is clearly indicated for the free plan.
I just finished building a form for a client (who needs multiple email notifications) and was doing the final testing before publishing the form before I realized this in the settings. That was the whole reason I chose Jotform to build the client's form without them having to pay additional. I now just wasted a couple of days because of this.
To be clear, I do understand why this would be a paid feature. However, this should DEFINITELY be stated on the pricing/features page, instead of only being found buried here in the help docs.
Would it be possible to add a distribution list/group as an email? For example: "op-team@test.org" where multiple contacts are under that name so that they can each receive a notification. This would help us with updating the emails attached to forms, instead of going into Jotform every time to edit a list of 30+ emails; our team can add/remove from contacts from said list. We have a paid subscription with multiple accounts.
I have a form that is scheduling appointments to multiple facilities. Can we send an email notification to the individual site supervisors without the other site supervisors getting an email that isn't for their location?
Just had a workshop and many people said they didn't get autoresponder emails. I like to send an email with a lot of information right away after they register, then another a week before the event. I'm now reading this:
For all accounts, we recommend only 10 recipient emails per notification. You need to create a new notification if you wish to send it to more than 10 emails. SO IF I HAVE 45 PARTICIPANTS, THEY EACH CANNOT GET AN AUTORESPONDER EMAIL AND ANOTHER ONE A WEEK BEFORE THE WORKSHOP? Please see my forms -I tried to fix it with August 2021 workshop using conditions, but I don't think it worked.
And.....the example above is not helpful in that when I click on emails, then recipients, I see no option for recipient emails (plural).
Instead of adding multiple email recipients in the one email notification, Is it possible to create 2 separate email notifications for the one form with separate information?
this is not what I meant really - I dont need multiple recipients. I just need one email going to office@oxfordfarm.nz whenever an order is recieved. This needs to show the complete order/submission details including what they have ordered, prices etc etc. I currently only get the order/submission which shows the customer details but not the order details which means we have to go online to get the actual order details. I am just trying to reduce the number of steps required to get the full order requirements. I done want to have to go online to get these details just print an email - is this possible ?
So.. even with a paid account, there is not a way to send no more than TEN emails at a time?
Hi there, can seperate forms be returned to different Adare Productions email accounts?
Many Thanks,
Brian.
This is great to send the submissions to them. Only problem is, they can't read them when they arrive in their email folders. How do you enable recipients to actually read HIPAA compliant emails from Jotform when they are sent to them?
Hi If I add several email addresses into a Jotform In the questions will Jotform automatically send the PDF to those email addresses that have been entered on the form?
I have a paid account. I want to send a mass email message to my contacts of a particular jot form. Is this allowed? and how
I have a free account and the email address I am using for notification emails is not receiving anything. Does it have to be the address associated with the account in order to receive these?
When I test with my own account it works fine, as soon as I switch it no longer works.
This is the solution for multiple email adresses for the notification.
Not for the autoresponse as the text suggest.
"Additionally, there is also the chance that you may have more than one Email Address that you wish to use in your Autoresponder to be listed with the notification being sent to Multiple Recipients."
In autorespose this function is not availible (I'm a paid customer)
Only one email receives the submission! Please help!
If I have a receptionist who needs to log into the form to print out a PDF version, do they need to create a new account?
Too good to be true. We added 2 more emails (3 in total) and they are still coming in on the same thread. This is a bit much. 2 days now with nothing but frustration. What now?
It's allowing us now to add additional emails. I imagine we will wait and see how they come through.
We paid for a bronze plan. Followed your steps and it won't allow us to add another email address. For a form builder that advertises "Simple", it sure is a constant struggle...any suggestions?
This does not appear to work anymore. I know how silly this sounds, but no emails are being sent from my account. I would like to know why before I cancel my sub. This is ridiculous after working for so many years. It must be a 3.0 thing.
Just to be sure:
This mail goes for the download link?
Not for the user submitted form input?
So, a user 'outside' the admin sphere (anybody in the world) can have and use a download link?
Hi,
I'm having problems with this function as the "Reply-to Email" field changes automatically.
By default I have it empty, but then it just pick one random question from the check list as set it as default.
Sometimes I don't get the email notification, check it, and it was randomly changed
I am looking set up a form in which two (2) emails fields are entered in the form, e.g. an employee and their manager's email would both be fields in the form. I would like they both to receive the SAME Autoresponder email. I understand that I can set up two separate Autoresponders, but my goals is to have them on the SAME Autoresponder, so if I need to hit 'Reply All' in the email, all needed partied will be included. Is this possible?
I have multiple recipients but the email isn't sending to them? Nobody has a bounce list I've checked
I have a paid account, but when I go to the Recipient Email block in my form, all I am given is a pulldown with an option to select just one field (recipient) within the form. How can I add multiple field inputs as recipients?
Thanks for the method. I have hopes to impliment or similar...emailing seems complicated.There's nothing
like a helping hand in so cases eg. Automation & Friends...that know the lesser maths:diplomats that help support difficult situations????
I have added recipients but they are not receiving form submissions. They did until September 2019 then it stopped.
If our instructors receive the Jotform registration email, can they pull up the list of participants or only if they also have the log in?
I have a paid account, have four email addresses set up in the recipient emails box and the only the first email address is receiving the email. My email history only shows the email going to that email address and not the other three. Any ideas?
so it is not sending the email to the 2nd and 3rd recipients
I have followed the instructions above and while the send recipients address is present in the notifications they are not recieving the test (which says email sent to my address but not the second when I press it). Any idea what I’m doing wrong?
We have followed these instructions, but we are not receiving notification of submissions at the email address we listed in Recipient Emails box. Email address is correct. How can we correct this issue? Thanks. Lisa Harris
I have set up an Autoresponder email, however when testing the form, the email does not come through to the receipient. How can I fix it?
I need to send notification (results) to an email address the guest provided on the form. How do I do that?
Hello!!
How many recipients can I include?
Thanks
Which level of paid membership do we need to add an additional email address?
yo tengo varios destinatarios pero y a su bandeja de entrada de su correo les esta llegando 4 copias del mismo formulario ¿Por que pasa esto?
Hello,
Are multiple recipients setup as CC'd, or is the email sent directly to each recipient?
Thanks.
Multiple emails was available to us until very recently. It is not listed as a "perk" of a paid account. Because we have been using this feature free until now and it is not listed in the pricing section of the website, it would be good customer service to "grandfather" in your clients who have been using this feature without charge for many, many years. It would be most appreciated to have this feature reactivated on our account.
I get that part. But I want to make those phone numbers to so those receipts receive a text.
I have an order form set up to send notification emails when form submitted. The email is sent on the Test Email. But when an actual form is submitted the notification is not being sent.
Please help.
Also, I have tried to submit this question under the support section on Jotform.com multiple times and it freezes up saying "Please wait..." after the submit button is clicked.
I've been on a free account for a while and my form was being emailed (notification) to about 6 people with no issues. Now, I cannot even delete an email address, let alone add a new one. Is it frozen/locked because I now need to pay? Surprised I need to pay to simply remove an email address as a recipient.
can I paste the link into a normal email and get the same response information?
I am sorry, maybe I was not clear with my question, I would only want to send the submission to 1 email address and then if the button was pressed it would go to an alternate email address but not the regular submission address.
Thanks
We recently went in to change an email recipient as we had 2 when our charity originally signed up.
We were able to delete the current on but unable to replace it. I do see that there is a change limiting the # of email notifications now to only 1.
Is there anyway to pay a little extra for a second one or be grandfathered in?
Spending the $19/mo takes much needed funds
From our programs thanks >^^
When I create a test response, I do not receive notifications. Setup seems to be the same as for other forms that work.
Suggestions?
I need to add 3 email recipients depending on what region a customer is located in. Which plan do I need?
When people fill out our form, they have the option to add an additional email address (friend, colleagues, etc.) in order for that extra email person to get the same info.
Can we send them both (the person who fill the email and the extra email address) an autoresponse?
If so, would it be possible to know how to do it?
Hello! I was wondering if there is a way to, when the form is delivered to recipients, have ALL the recipient email addresses appear in the "To" field so that recipients can see who else the notification has been delivered to. This appears to work on some of the forms I use and not others, so I was wondering if this is a setting that can be changed. Thanks!
multiple recepient for notification... dosnt work.. i only limit it below 10 emails but the only email that can receive notif email is the first email that i added...
Hi I would like to do this but my version of JF looks nothing like this
I recently updated an existing jotform (Certificate of Insurance) to notify 5 email recipients. Neither the notifications nor the autoresponder are sending out. Please advise.
So, this doesn't seem to work. I've tried it multiple times with different email recipients and the email only goes to the address associated with my account. Even when that email address isn't in the list, it's the only one that receives the email.
lately, i found out i did not receive notifications in my email thou we are using our form in jotforms in our daily basis. how this happen or what is the cause of this?
I currently have this setup under conditions. One email is going to two recipients. Up until two weeks ago when either of them got the email it showed both emails receiving the form. So both users knew each other got the form. Now recently it is only showing one person so they are thinking the other person didn't receive the form. Any reason why this change?
I need for them to both see the recipients of the form.
olá, boa tarde equipe jotform a minha dúvida e como dar a opção para o meu cliente selecionar um o departamento(destino) no processo de preenchimento do formulairo.
Exemplo: ele preenche o formulário e antes dele enviar a mensagem ele seleciona o departamento para onde o e-mail vai, em que caixa de entrada.
Isso e possível?
Hi. When sending to multiple receipients I would like them to be able to see who else has received the e-mail.
Now it seems that it sends one individual email to each recipient?
I create a mail list but i want that the recipient is in hide copy. All recipient see only his email. It's possible?
My emails are not going to an office 365 email account.
They seem to get lost in cyber space
Dear Jotform Support,
I have followed the steps described in the "Send Notifications to Multiple Recipients" because I need to send the notification to 2 different recipients, but for some reason the notification keep being sent to just one, the one that I have used for registration ... Any idea how to solve this problem? Many thanks in advance.
Best regards,
CP
I want to send forms to 90 contacts. after 10 contacts it is showing "you have reached the limit". What is the solution?
This is not about sending form .This was to ask if the form response can be sent to multiple email id's other than the one who is filling the form
Hi! I have two forms that I need to use at the same time, how can I use a form with a notification email address and the otherone with other email address?? can I do it by this way? I need a permanent form and the other form is for two weeks.
Thanks!!
Guys, please note that the test btn only sends the mail over to ur logged in account email, but once used the form in ur portal, it does send the emails to all of ur notifiers :D
I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?
I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?
I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?
Hi
It only seems to be sending to the last email recipient for me. I've carefully checked that there is only one comma and space between the email addresses. Also when I click the view answer above it throws me back to my list of forms?
Any help would be appreciated as we are using these forms in production and notifcations are not going to everyone!
Best regards
Sheila
I am following the instructions but everytime I send a test email from the website or here, it only comes to one email recipient..
It does not let me type in the Recipient Email box, it just gives me a dropdown box of fields from the form.. I want to use the email the client specified in the form, but also add our CRM system into the email..
Also, will this create two emails, or one with both names in the to field?
Thanks,
Thom
i also Need help, i've follow the guide but it doesnt work :/
Need help from anyone & would give you details on reading from you and please reach me on dora.amani@outlook.com thanks and stay blessed
Doesn't work for me, i receive email when a submission is done but not the on 2nd email address i choose to receive it.
i need to send notification to 15 recipients, as per selection of responder. i already made many email alerts, but the condition wizards is limiting me to only up to 4 conditions. why is that so? how can i send notifications to 15 recipients as per selections?
How can I add two email addresses with condition that messages will come to them in the order (first message - to emal-1, second - to email-2, third - to email-1, fourth - to email-2... and so on).
Is it possible?
thanks
I've tried this and added two email addresses but it still tells me that the form was submitted to the address I had deleted!
I still have not received any of these submissions. Please help.
Salam xanim axsaminiz xeyir. +99450-422-26-84
Hello,
I am Kristy,how are you? hope you are fine and in perfect condition of health.I went through your profile today and i read it and pick interest in it,if you don't mind i will like you to write me on this ID (kristy4vaye@hotmail.com)hope to hear from you soon,I will be waiting for your mail because i have something VERY important to tell you. Lots of love Kristy!
kristy4vaye@hotmail.com
Hello,
can i insert gmail addresses to recipients?
Thanks
I can't get this to work for multiple recipients. It only send to 1st recipient (me)...my form is called AC Cage Man Quote...please help...thx
I did this but it don't work in my form. Email send only to my account email.
Now there is an option to add a mailing list to receive notification. But when I do the test email, ALWAYS send to my email login! What do I do?
Hi everyone,
in my form I have a multiple choice, is possible to set a different e-mail recipient depending on the choice that user choose?
thanks!
Claudio
This is still not working. Any idea why?
it doesn't work.Plz help me I want to change email address.
I need multiple recipients but the test only goes to the first person. I assume that this shows that the actual form would only go to one person. The multiple has worked in the past until recently at which point, I re-entered the information with commas as required, but the test is only reaching me. Do I need to actually fill out the form for it to go to all recipients?
I want the submissions to be received on my email address. This makes me the recipient. But what about the sender name and sender email? What are these options exactly? Wont jotforum automatically forward me the filled form once it is submitted?
bvbv bv
yijyitjy
I need the "BCC-recipient" because of using the dropbox feature of CapsuleCRM (works like Highrise).
You should provide this generally.
Thanks a lot.
I'd like to email specific recipients based upon a selection from a drop down box included in the form. So, if a respondent enters "Option 1", the form will be sent to "Email 1". If the respondent enters "Option 7" the form will be sent to "Email 7". And, so on. Is this possible within Jotform?
Hallo, is anyone there who speaks Turkish. I saw somewhere Mr. Aytekin, if can he help me?
This is exactly what I need. Can I try it out?
I'd like to test
sign me up
I'd love to check it out, thanks
I'd like to test!
SIGN ME UP!!!!!! I LOVE EVERYTHING YOU GUYS HAVE TO OFFER
I have a site landing page that could use this today :)
I'd be curious as to what visitors wanted.
This looks pretty cool!
Ill give it a shot! Looks pretty cool!!
Sure, I'll test!
Would be mint!
Want to be Beta-Tester ;-)
will this work with a MAC ?
Wow, this is just what we are looking for to get fan feedback on facebook :)
Please consider this my application to become a beta tester.
Does adding a new email change the source code? ie. If I used the whole source code inside of my website, instead of using the embed feature, will I need to redo the code on my site?
so on this tip above it says to comma delimit the multiple email addresses you want to send to.
But why then does there also apear to be an ability to add additional email notifications by clicking the button called "add email" under email alerts/add email(button). Clicking this button adds a new numbered "notification" line such as 2,3,4. You can add a new address to each one's envelope. It seems to allow this, and it sort of seems intuitive. But I'm guessing it's wrong as all three of the notification emails address I setup are not getting mailed. So what is that add email button for? Is it not supposed to add additional notifications?
This part seems really odd, the rest of this setup is beautifully done.
how do i get the form data sent to my own email adress?
thank you very much jotform
Create conditions so that the submission will be sent to the fields' values.
This is not the place to ask your questions. Please ask your questions to the forum.
I have in my website a link named "tell a friend" and a form with a text area for sender's name, his email and 3 different area to invite up to 3 friend to visit my website but I cannot configure these 3 different recipients name to receive them the email that a friend sent to them.
How can I do to configure them? Please help me.
Thank you,...Tino.
How can I remove a recipient?
Nevin: It would be incredibly slow to send 125 emails. You should create a mailing list or email alias on your hosting control panel and use that email address instead.
I am building a form that needs to be sent to 125 emails. Is this possible using Jotform?