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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Checkbox/Checklist won't show up in email notification

    Asked by ccureslife on May 23, 2014 at 12:57 PM

    I'm trying to use a checkbox/checklist widget and get it to show up in the email notirication but it won't show up when I submit the form.

    Page URL:
    http://form.jotformpro.com/form/41424946887973

    checkbox email email notification CCU ccureslife
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    JotForm Support

    Answered by TitusN on May 23, 2014 at 03:33 PM

    Hello,

    I took a copy of your form and tested it - here are the results:

    1. Line Checkbox - only shows what has been checked

    2. Dynamic Checkbox - Shows all the fields - but those that have been checked are tagged as "Checked"

    According to your form notification settings - you should be experiencing similar results - are you?

    Please let us know.

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    Answered by ccureslife on May 23, 2014 at 03:49 PM

    It doesn't show me anything. It just leaves an empty space next to both of the checkbox sections. I took a screen shot of it but I'm not sure how to attach it to this post.

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    JotForm Support

    Answered by TitusN on May 23, 2014 at 03:53 PM

    Sorry about that.

    Please Use this link to upload the screenshot, then share the URL that you will be provided by the upload window.

    Try creating a new email notification and see if that helps.

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    Answered by ccureslife on May 23, 2014 at 04:04 PM

    Here is the picture

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    JotForm Support

    Answered by TitusN on May 23, 2014 at 04:05 PM

    Thanks,

    Please try deleting the widgets and adding them back in -

    Its possibly a temporary glitch in the programming.....

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    Answered by ccureslife on May 23, 2014 at 04:30 PM

    I deleted the widget and replaced them and also replaced the email notification but still came up with the same result.

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    JotForm Support

    Answered by TitusN on May 23, 2014 at 04:32 PM

    Please try submitting your form using Mozilla Firefox - I suspect Google Chrome (which was recently updated) could be crashing the widget.

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    Answered by ccureslife on May 23, 2014 at 04:40 PM

    Yep, that was it! It worked fine on Firefox.

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    JotForm Support

    Answered by jonathan on May 23, 2014 at 06:12 PM

    Hi,

    Thank you for updating us. 

    Please let us know if there are still any other issue.

    Thanks.

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    JotForm Support

    Answered by kenneth on May 24, 2014 at 01:07 AM

    Hi guys, may I know what version of chrome you're using? I'm unable to replicate the issue.

    I have a chrome with 35.0.1916.114 m version. I'm able to see the dynamic and line checklist properly.

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    Answered by cettox on May 24, 2014 at 04:31 AM

    Hi, this bug is now fixed. Can you try that again?