What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Submissions are no longer being sent to me.

    Asked by 1petprescription on May 23, 2014 at 02:36 PM

    I went in and submitted a survey to see if by changing the email address that they are dilevered to if that would fix the problem... No luck. Could someone look into this for me. The email address that they should be going to is: momof2aussies@yahoo.com. I tried changing it to another email address which is krystal@petprescriptionteam.com with the submitted surveys did not come to me at that address as well. If this is no longer avaliabvle please let me know and we will stop using your site. This reports must be submitted by our volunteers and are needed for liability reasons.


    The link to these forms is located on our site which is working correctly because I submitted to report through that link but they never were sent to my inbox as before.


    Krystal Emery

    Page URL:

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    Answered by Jim_Rank on May 23, 2014 at 05:03 PM

    Hi  Krystal,

    I have checked your Form and Email Notifications and got that you didn't set sender email to noreply@jotform.com.That why your not getting the Email Notifications.

    SO I recommended you to fix the Sender email and check it.For details you may check the following  link-


    Inform us if the issue is resolved.

    Thanks !