Form multi-language translation disappear

  • klevas
    Asked on May 30, 2014 at 11:59 AM

    Hello,


    We are having similiar issues.

    Form Warning translations would disappear (become blank) after some time (few hours) after entering them.

     

    Could you help us out?

  • jedcadorna
    Replied on May 30, 2014 at 1:19 PM

    Hello,

    Thank you for contacting us.

    I'm guessing this the form you were referring to http://www.jotformpro.com/form/41253016933953? This is the previously used form so I guess this is one but correct me if I'm wrong. You mention that the form warning disappears (become blank), I was testing the form and I tried to change the languages but I'm unable to see the problem were the warning would disappear.

     

    https://shots.jotform.com/jed/img/general/formwarningdisappear.gif

     

     

    If this is not the form in question can you please share to us your form URL or the website on where your form is currently embedded.

  • klevas
    Replied on May 30, 2014 at 6:09 PM

    Hello,

     

    Thanks for your reply.

    You are correct, this is the form.

     

    I meant, that actuall translated data disappears, becomes blank.

    Please see screnshots bellow.

     

    Form multi language translation disappear Image 1 Screenshot 30

     

    Form multi language translation disappear Image 2 Screenshot 41

  • jonathan
    Replied on May 30, 2014 at 7:37 PM

    Hi,

    You can also use the form's Revision History feature to restore your form to a previous save point where the translation is still intact.

    Please follow this guide -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-

    Hopet this help. Please inform us if issue remains.

    Thank you.

  • klevas
    Replied on June 1, 2014 at 5:01 PM

    HI Jonahtahn,

     

    Thanks for you reply.

    I used Forms Revisions in the past, really handy tool.

     

    But, it does not solve the problem, as these fields become blank on their own, nobody changes them. And I would have to revert back every N amount of hours when those fields become blank.

    I would like to know, why do they become blanks once filled in? I will ask my translator to put those fields back in and make a screenshot.

    Vadim

  • jonathan
    Replied on June 1, 2014 at 5:51 PM

    Hi Vadim,

    So far I was not able to reproduced yet the issue you mentioned on your form http://www.jotformpro.com/form/41253016933953  when I test it.

    Every time I changed the language options, the field names and warning messages also gets translated to the current selected language

    Form multi language translation disappear Image 1 Screenshot 40

     

    Form multi language translation disappear Image 2 Screenshot 51

     

    Form multi language translation disappear Image 3 Screenshot 62

     

     

    Please inform us if you are still having this issue.

    You can also include screenshot in your message by following this how to guide

    Upload Screenshot guide.

     

    Thanks!