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  • Profile Image

    Form multi-language translation disappear

    Asked by klevas on May 30, 2014 at 11:59 AM

    Hello,


    We are having similiar issues.

    Form Warning translations would disappear (become blank) after some time (few hours) after entering them.

     

    Could you help us out?

    multi-language translation translate language
  • Profile Image

    Answered by jedcadorna on May 30, 2014 at 01:19 PM

    Hello,

    Thank you for contacting us.

    I'm guessing this the form you were referring to http://www.jotformpro.com/form/41253016933953? This is the previously used form so I guess this is one but correct me if I'm wrong. You mention that the form warning disappears (become blank), I was testing the form and I tried to change the languages but I'm unable to see the problem were the warning would disappear.

     

    https://shots.jotform.com/jed/img/general/formwarningdisappear.gif

     

     

    If this is not the form in question can you please share to us your form URL or the website on where your form is currently embedded.

  • Profile Image

    Answered by klevas on May 30, 2014 at 06:09 PM

    Hello,

     

    Thanks for your reply.

    You are correct, this is the form.

     

    I meant, that actuall translated data disappears, becomes blank.

    Please see screnshots bellow.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on May 30, 2014 at 07:37 PM

    Hi,

    You can also use the form's Revision History feature to restore your form to a previous save point where the translation is still intact.

    Please follow this guide -Introducing-Form-Revisions-Never-Lose-Your-Work-Again-

    Hopet this help. Please inform us if issue remains.

    Thank you.

  • Profile Image

    Answered by klevas on June 01, 2014 at 05:01 PM

    HI Jonahtahn,

     

    Thanks for you reply.

    I used Forms Revisions in the past, really handy tool.

     

    But, it does not solve the problem, as these fields become blank on their own, nobody changes them. And I would have to revert back every N amount of hours when those fields become blank.

    I would like to know, why do they become blanks once filled in? I will ask my translator to put those fields back in and make a screenshot.

    Vadim

  • Profile Image
    JotForm Support

    Answered by jonathan on June 01, 2014 at 05:51 PM

    Hi Vadim,

    So far I was not able to reproduced yet the issue you mentioned on your form http://www.jotformpro.com/form/41253016933953  when I test it.

    Every time I changed the language options, the field names and warning messages also gets translated to the current selected language

     

     

     

     

    Please inform us if you are still having this issue.

    You can also include screenshot in your message by following this how to guide

    Upload Screenshot guide.

     

    Thanks!