Will JotForm auto charge the next billing based on previously entered credit card info?

I just received a reminder from JotForm informing me about the next billing. I want to know will JotForm auto charge the next billing based on my previously entered credit card info? I do not want JotForm to auto-charge my next billing, I may want to stop my premium subscription for some reasons.

My second question is, will my account auto change to free subscription upon expiration of my premium subscription instead of getting terminated by JotForm? Please clarify, thank you.

Hello,

Will JotForm auto charge the next billing based on my previously entered credit card info? - Yes as long as subscription is not cancelled you will be automatically charge. If you cancel your subscription and if your account is scheduled to downgrade then you will not be automatically charge.

Will my account auto change to free subscription upon expiration of my premium subscription instead of getting terminated by JotForm? - No. your subscription will only change to free if the auto payment failed to charge your card multiple times then your account will be scheduled to downgrade or your subscription will change to FREE if you manually cancelled the subscription in https://www.jotform.com/myaccount/billing.

To cancel your subscription here's how:

1. Go to https://www.jotform.com/myaccount/billing. Click on switch plan

2. Then click on cancel subscription

What if I want to cancel just the auto renewal? If I cancel BEFORE the expiration, will JotForm give me a prorated refund? Where can I change my credit card info and where can I access my credit card info where JotForm stored? If you keep customer's credit card info, you must let the customer know because they have the rights to know who keep their credit card info and where they keep it. Please clarify.

Thank you.

P/S: You mentioned "schedule downgrade" -- where can I perform this? Thank you.

Hello antoniooi,

What if I want to cancel just the auto renewal? If I cancel BEFORE the expiration, will JotForm give me a prorated refund?

To cancel the auto renewal, you will have to cancel your subscription. Upon checking your payment details, I found that you have monthly subscription plan. Please be noted that we have 30 days refund policy anyway. That meant if you cancel your subscription within 30 days, we process full refund and after the 30 days there is no refund anyway.

Where can I change my credit card info and where can I access my credit card info where JotForm stored? If you keep customer's credit card info, you must let the customer know because they have the rights to know who keep their credit card info and where they keep it. Please clarify.

Please be noted that JotForm do not store any credit card details. Its always saved by our payment processing partner. 

How to change the credit card?

FastSpring generates and sends a link to secure page that allows you to update payment information. This link is included in every receipt email which we send the customer with payment confirmation.

P/S: You mentioned "schedule downgrade" -- where can I perform this?

You cannot do this yourself. When you cancel your subscription, our system automatically sets the  downgrade date of your account. This depends on for how much time you have already paid and after that your account is downgrade automatically.

Hope this answers your query.

Do get back to us if you have any questions.

Thank you!

In short, your payment system does not allow users to stop just the auto-renewal upon expiry date -- even though they don't mind about the refund.

So let's say I started my subscription on May 21 and I decided to cancel by Jun 15, when will be the refund be taken place and which of my account will you be refunding to? The same credit card account as per my payment? So how long will I need to wait in order to receive the full refund?

Thanks again.

Hello antoniooi,

In short, your payment system does not allow users to stop just the auto-renewal upon expiry date -- even though they don't mind about the refund.

To stop the auto renewal of account, the subscription needs to be cancelled. That is the only possible way to stop the auto renewal. 

So let's say I started my subscription on May 21 and I decided to cancel by Jun 15, when will be the refund be taken place and which of my account will you be refunding to? The same credit card account as per my payment? So how long will I need to wait in order to receive the full refund?

If you make your subscription payment on May 21 and then cancel your subscription on June 15 and request for refund, you account will be downgraded to free and refund will be processed immediately. It takes around 4-7 days for the amount to reflect in your account. Please be noted that the amount will be refunded to the same credit card from which the payment was made.

Hope this helps.

Do get back to us if you have any questions.

Thank you!

I've cancelled my subscription by clicking on 'Switch Plan' under Starter, but why the current plan is still 'Premium'? Is it because it has yet to be expired? Please explain.

Thanks.

It appears your account is alrady set to free status. As the subscirption was already expired. 

Do let us know if you need any other assistance. Thank you.

Thank you.

What kind of joke is that:

Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:
http://www.jotform.com/myaccount/

[INT140621-9253-43781B]

Please refund back to my bank account!!! I already cancelled my subscription since 19 Jun 2014!!!! How many time you need me to perform my cancellation?????

You guys need me to close my entire JotForm account (including free account) so that you can stop the billing?

Hello antoniooi,

I'm sorry for the trouble caused to you.

I am not sure why your subscription was not cancelled. I have manually cancelled your premium monthly subscription and you will not be billed again. I have also processed the refund for order #INT140621-9253-43781B. Please allow 4-7 days for the amount to reflect in your account.

Thank you!

Your subscription cancellation system should provide an acknowledgement receipt to the account owner via an auto email responder upon successful cancellation. If no acknowledgement has been received, then the account owner can report to your customer support and you guys can perform a manual cancellation immediately rather than causing this frustration!

Your system sent 2 email notifications upon payment made, why ZERO notifications upon cancellation, giving no proof and reference copy whatsoever to the person who has successfully performed the cancellation? Is this a deliberate design that goes align with your auto-billing system? Don't you think this is TOO DANGEROUS for those who subscribe to your service?

Think about it, and thank you for your manual cancellation and refund.

Just to be clear, we do not allow a refund for a recurring paid user. This is only given for a new account within the next 30 days of payments, once in lifetime. This means a user  cannot be upgrading then downgrading before the 30 days expires everytime.

On regards to your concerns, the system gives you a receipt for each and every payment. You can even find the invoices at the My account - Billing section.

We are working hard to improve our billing system everyday. So it's not dangerous for any subscribers. At the same time, all of our support reps. are very capable to handle billing inquiries.

Kind regards

Sorry, I meant:

This means a user  cannot be upgrading then downgrading before the 30 days expires every time and then request a refund. Of course we offer a refund if there was a duplicate charge or any other kind of error.

Just to be clear, I have no intention to ask for refund UNTIL your system auto-billed me EVEN AFTER THE CANCELLATION.

As for the receipt, I was talking about the CANCELLATION ACKNOWLEDGEMENT RECEIPT, not the payment receipt.

Improvement came from action -- Is this the first time your system provide a subscription cancellation option to your users? How long have you been NOT providing a receipt to the users upon cancellation?

Users are able to cancel from the Billing section, since almost 2 years ago.

Before the My Account - Billing section came to exist, people were able to cancel subscription from the Pricing page.

Payment processors should send this cancellation notice. FastSpring should have sent it to your gmail account. If that is not the case, I'll open a ticket to get this fixed.

No,

Ok, Antonio. I have opened a ticket on your behalf, on this thread

Thank you and please get it done professionally. In your cancellation notice, you can even include your previous highlight on which only the first time cancellation within 30 days for the same account will be refunded. This is another advantage of having a proper cancellation notice sent to your customers. It isn't only to protect your customers but also to your own organization.

Hope this helps.

Yes, thanks for that, this suggestion has been also added to the ticket in the other thread.

Cheers!

Hell, you are trying to cancel and I am trying to get their system to auto renew. They won't reply to me when I ask them to please auto renew so I don't lose my old billing rate.

@APassionForScrappinRetreats,

I think this has been answered on this thread: https://www.jotform.com/answers/829039-If-the-subscription-is-auto-renewed-will-I-retain-the-same-old-pricing#1.