What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission emails have template name instead of my form name

    Asked by dirtgirls on June 15, 2014 at 08:12 PM

    Our form is Entitiled July 5/6 Canmore Trip Registrations but when I receive the emails of people who have registered, the email is entitled "Summer Camp Registration 3rd-5th Graders.

     

    I certainly hope that no one else that registers using our form sees this name.  How can we get that changed?  I have gone through everything and can't see anywhere where that name is still active

     

    Susie

    Emails template name form name
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 15, 2014 at 10:38 PM

    Hello dirtgirls,

    I did check your form but could not find any issue with that. It should be sending the submission emails with the subject line "July 5/6 Canmore Trip Registration". Please check the screenshot below:

    I did check the subject line of the auto-responder email alert you have in your form and it is configured correctly as "DG Mountain Biking July 5/6 Canmore Trip".

    I believe you have already resolved this issue and your form is working as expected. Do get back to us if the issue persists.

    Thank you!