What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-Account: View Submissions privilege without the ability to delete submissions

    Asked by quique@nuchas.com on June 17, 2014 at 05:14 PM

    Why someone with access to VIEW the forms can erase the submissions!!!!?

    Please fix!

    problem Submissions
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    JotForm Support

    Answered by david on June 17, 2014 at 05:45 PM


    Only a person with access to the account the form is associated with may delete submissions.  If you are having problems with unauthorized access to you account, I would suggest changing your password to prevent further problems.  No user should be able to alter submissions simply through viewing the form.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

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    Answered by quique@nuchas.com on June 17, 2014 at 06:19 PM

    David thanks for your answer however every user with power to only VIEW the form & submission can DELETE submissions. I want my managers to be able to VIEW the submissions without the power to DELETE them.


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    JotForm Support

    Answered by Welvin on June 17, 2014 at 06:40 PM


    Actually, "View Submissions" also gives your sub-account the ability to delete form submissions. Allow me to submit a feature request ticket about this one. There's no timeframe guaranteed. If there are updates, you should know it via this thread.


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    Answered by quique@nuchas.com on June 17, 2014 at 06:42 PM

    Thanks Welvin.

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    JotForm Founder

    Answered by aytekin on June 18, 2014 at 11:04 AM

    If you only need to give users viewing permissions it might make more sense to just create a "report" and then send the URL to them. Sub-users features assumes that there is some trust relationship between you and the sub-user.