Undefined text appears on email notification

  • RAccessPro
    Asked on June 24, 2014 at 10:39 AM

    My form entitled "RAP Concierge" is delivering an empty email to a cc: address

    How do I change that.

     

    Secondly, is there a way to default the date (in the same mentioned form - field is called "closing/moving date") to 15 days in the future ??
    Page URL: http://www.realaccesspro.com/concierge-re/contacts.php
  • Elton Support Team Lead
    Replied on June 24, 2014 at 11:42 AM

    Hi,

    Email settings can be configured on your form notification. Sorry but I'm not exactly sure what CC email address you're referring here, we only had the following settings on the email notification. You have few notifications on that form, kindly review each one of them.

    Undefined text appears on email notification Image 1 Screenshot 20

    Thanks!

  • RAccessPro
    Replied on June 24, 2014 at 12:01 PM

    i have set up the additional cc email address (aka notifier) yet it says "undefined" in the actual email

     

    Also, any comment on the date question

  • Elton Support Team Lead
    Replied on June 24, 2014 at 12:31 PM

    @RAccessPro

    I found the problem. It was your Notifier 2 that is blank and contains "undefined" text. Just delete this notifier and create a new one. This should resolve the problem.

    Undefined text appears on email notification Image 1 Screenshot 20

    ---

    I have provided you a workaround about the default future date on the separate thread. https://www.jotform.com/answers/395394