What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My emails are not being delivered from the form on my site

    Asked by InspiredDesign on June 27, 2014 at 06:54 AM
    Page URL:
    http://www.luhangroup.com.au/employees-timesheet/

    Emails site
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2014 at 08:57 AM

    Hello InspiredDesign,

    I did check your form "Luhan Employees Timesheet" and found out that you only have added an auto-responder. Please check the screenshot below:

    This will only send the submission email to the person who submitted your form. The auto-responder you have added is also conditional. I did check your conditions and it seems you are trying to use the auto-responder as a notification email. Thats not an issue and it will work just fine.

    The condition you have added seems to be broken as the field on which you had set the condition is actually deleted. That is the reason why the condition doesn't match and the emails are not bein sent. Please check the screenshot below:

    To solve your problem, you should edit your condition or simply delete it and add a notification email alert. The following guide should help you:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by InspiredDesign on June 27, 2014 at 09:45 AM

    Thats great!! That works. Thank you so much :)

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2014 at 09:50 AM

    Hello InspiredDesign,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!