is there a way to avoid duplicate submissions based on an email that wa

  • mfcc
    Asked on April 27, 2022 at 3:53 PM

    is there a way to avoid duplicate submissions based on an email that was entered into the form? we're using jotform for RSVP and send out emails as well as SMS. some users might fill out the form based on a link they received via SMS and then some time later fill out the form again based on a link received via email. so the IP address/cookie solution might not work since they are submitting on different devices/locations

  • Kat JotForm Support
    Replied on April 27, 2022 at 7:04 PM

    Hi MFCC,

    Yes, you can prevent duplicate submissions based on a certain question. Let's go through it together.

    First, click on the SETTINGS tab in the top menu of your form builder and then click on the SHOW MORE OPTIONS button:

    1651100216 6269ca387a24f  Screenshot 10

    Scroll down until you reach the Unique Question dropdown. From here, you can select the form field (ie. the Email field) that will be checked and the form will not accept duplicate submission based on previously entered values in the select form field:

    1651100632 6269cbd80658d  Screenshot 21

    I hope this helps! Please let us know if we can assist further.

  • mfcc
    Replied on April 28, 2022 at 4:38 AM

    that's great. thank you.

    we got that working.

    now, on the resulting page, the custom CSS changes we applied to the form do not take effect.

    how can we affect the CSS for that warning page ("Sorry, only one entry is allowed")?

    we tried both with 'injected CSS'

     .form-message-text { font-family: 'clarendon-urw', serif!important; }
       .form-message-subtext { font-family: 'ff-good-web-pro-wide', sans-serif; }
       .form-message-wrapper, .form-message, body { background:transparent!important; }

    and within the page that holds the iframe (but because it's an iframe, we can't access any DOM element within)

  • Rica Support Team Lead
    Replied on April 28, 2022 at 4:45 AM

    Hello mfcc,

    To avoid confusion, I have moved your other query to a different thread. Please check our answer here.

    Let us know if there’s anything else we can help you with.