What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form automatically goes up after submitting

    Asked by chiragvora123 on July 03, 2014 at 02:37 PM

    Hi,

    As soon as I select submit .. then it shows Please wait and then it automatically goes up and not displaying thank you message.

    Page URL:
    http://www.getcsr.com

    Thank You message message please wait select
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    JotForm Support

    Answered by EltonCris on July 03, 2014 at 03:13 PM

    Hi,

    First off, try embedding your form using iframe embed code. This might help. Getting-the-Form-iFrame-Code

    Second option would be bringing down your thank you message so it seen after the form is submitted.

    Or you can use custom thank you URL which is better since the form redirects to the URL you set as your thank you page.

    Hope this still helps!

  • Profile Image

    Answered by chiragvora123 on July 03, 2014 at 03:19 PM

    Instead of up, can it go down?

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    JotForm Support

    Answered by Mike_T on July 03, 2014 at 04:30 PM

    It seems that you have switched to the Custom URL solution.

    In case you would like to switch back, you might try a ?nojump option to see if that makes any difference on your site.

    <script type="text/javascript" src="//form.jotform.me/jsform/41731807262452?nojump"></script> 

    Thank you.