Why is part of the form I created not showing up when I preview it or embed it in my website?

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    mattbrowe
    Asked on July 03, 2014 at 08:33 PM

    I created a gift registry form which I embedded in my website and it was working well, but when I edited it it stopped loading the form part for some reason; I've tried creating a new form and it does the same with them all. I can see what I've created in the form creator part, but as soon as I preview or embed it the options disappear. Screen shot provided. 

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    Welvin
    Answered on July 03, 2014 at 10:36 PM

    Hi,

    I am able to view the form here without any issues.

    I have cleared your forms cache. I hope this helps. I would also suggest embedding your form using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code to avoid the possible issues that our default javascript method will create to your webpage.

    Thanks

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    Welvin
    Answered on July 03, 2014 at 10:38 PM

    Can you also check if you're connected to our secure website link? The secure link would start with https://www or https://secure. If you're connected on the domain www.jotform.co, the secure link is https://www.jotform.com or https://secure.jotform.co.

    Thanks