What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is part of the form I created not showing up when I preview it or embed it in my website?

    Asked by mattbrowe on July 03, 2014 at 08:33 PM

    I created a gift registry form which I embedded in my website and it was working well, but when I edited it it stopped loading the form part for some reason; I've tried creating a new form and it does the same with them all. I can see what I've created in the form creator part, but as soon as I preview or embed it the options disappear. Screen shot provided. 

    Page URL:
    http://form.jotform.co/form/41781263107855

    Screenshot
    preview form creator new form same
  • Profile Image
    JotForm Support

    Answered by Welvin on July 03, 2014 at 10:36 PM

    Hi,

    I am able to view the form here without any issues.

    I have cleared your forms cache. I hope this helps. I would also suggest embedding your form using our iFrame method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code to avoid the possible issues that our default javascript method will create to your webpage.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on July 03, 2014 at 10:38 PM

    Can you also check if you're connected to our secure website link? The secure link would start with https://www or https://secure. If you're connected on the domain www.jotform.co, the secure link is https://www.jotform.com or https://secure.jotform.co.

    Thanks